Ben Forde
Alderley,QLD
Summary
At Fusion Lighting, I excelled as a Customer Service Executive, because I understand the importance of great customer service. I knew the products inside-out and could help the customer choose the best option for them. Because I was involved in every aspect of the business I've developed strong problem-solving skills, organisational skills, and the ability to ask the right questions to help the customer.
Overview
12
12
years of professional experience
Work History
Customer Service Executive
Fusion Lighting
01.2013 - 07.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Described product and service details to customers to provide information on benefits and advantages.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned areputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
Education
No Degree - Health And Fitness
Australian Institute of Fitness
Gold Coast, QLD05-2004
Skills
- Ordering and maintaining stock levels
- Assist customers in choosing the best product for them
- Online chat and email
- Product Sales
- Marketing
- Payment management
- Technical Support
- Direct Sales
- Strategic sales knowledge
- Returns processing
- Inventory assistance
- Email management
- Problem-solving abilities
- Sales and Upselling
- Customer Relationship Management
- Complaint Handling
Motorcycle riding , guitar, reading, hiking.
We all need a happy place, and mine is on the back of motorcycle. You get a thrill and a rush you just can't get sitting in a car.
Timeline
Customer Service Executive
Fusion Lighting
01.2013 - 07.2024
No Degree - Health And Fitness
Australian Institute of Fitness
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