Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Websites
Timeline
Generic

Ben Kennard

Bendigo,VIC

Summary

Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Manager

Belgravia Leisure
Regional Victoria - Bendigo, VIC
07.2022 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Worked closely with external auditors during the annual audit process.

Service Technician

PoolWerx
Bendigo, VIC
06.2021 - 07.2022
  • Provided technical support to customers over the phone and in person.
  • Calibrated instruments to maintain accuracy within specified tolerances.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Responded quickly to emergency calls from clients needing immediate assistance.

Duty Manager

YCMA
Victoria, VIC
03.2020 - 06.2021
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.

Education

High School Diploma -

Castlemaine Secondary College
Castlemaine
10-2017

Skills

  • Health and safety compliance
  • Maintenance Planning
  • Process Improvement
  • Organizational Management
  • Incidents management
  • Sales background

Accomplishments

  • Back to Back 99% audit result from external planners
  • Achieved onboarding and training goals for over 100 staff in regional Victoria across multiple years
  • Secondment as Area Manager across the state was a great success, overseeing 15+ sites across the summer of 2023-24

Certification

  • Certified Aquatic Technical Operator (ATO)
  • First Aid & CPR (HLTAID011)
  • Pool Lifeguard
  • Working With Children's Check
  • Police Check

Websites

Timeline

Operations Manager

Belgravia Leisure
07.2022 - Current

Service Technician

PoolWerx
06.2021 - 07.2022

Duty Manager

YCMA
03.2020 - 06.2021

High School Diploma -

Castlemaine Secondary College

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Ben Kennard