Ben McNeill
Ipswich,QLD
Summary
Customer service professional with over four years of experience in enhancing customer satisfaction through effective service strategies and complaint management. Proven ability to resolve issues, streamline processes, and exceed organizational goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Engagement Officer
RACQ
11.2022 - Current
- Assist members with insurance inquiries and policy setup
- Handle various types of insurance including car, boat, home, and pet insurance
- Licensed to set up insurance policies by The Australian Prudential Regulation Authority
- Adapt to customer needs over phone interactions to improve satisfaction.
Pick Packer
Moco Food Services
03.2022 - 11.2022
- Managed inventory and ensured accurate order fulfillment
- Maintained high standards of warehouse safety and efficiency.
Floor Worker
Kmart
12.2019 - 03.2022
- Provided customer service and support on the sales floor
- Handled stock replenishment and inventory management.
- Upheld company standards in personal appearance and work ethic; consistently punctual and reliable during scheduled shifts.
- Assisted customers with product inquiries, providing knowledgeable recommendations for their needs.
Education
High School Diploma -
St Edmunds College
Skills
- Customer Service
- Effective Communication
- Problem Solving
- Process Improvement
- Inventory Management
- Innovation and Creativity
- Strategic Planning
- Work Coordination
- Report Writing
Certification
- Certificate 2 in Business
- Certificate 3 in Christian Ministry and Theology
- Certificate 3 in Engineering Technical
- HLTAID002 - Provide basic emergency life support
- HLTAID003 - Provide first aid
References
Available upon request
Timeline
Member Engagement Officer
RACQ
11.2022 - Current
Pick Packer
Moco Food Services
03.2022 - 11.2022
Floor Worker
Kmart
12.2019 - 03.2022
High School Diploma -
St Edmunds College
Similar Profiles
Taylor WirthTaylor Wirth
Call Operator at RACQCall Operator at RACQ
SAM AH YENSAM AH YEN
Claims Management Officer at RACQClaims Management Officer at RACQ
Kelly GrayKelly Gray
Business Development and Event Coordinator at RACQBusiness Development and Event Coordinator at RACQ
Luke AshmoreLuke Ashmore
Light Motor Vehicle Mechanic at RACQLight Motor Vehicle Mechanic at RACQ
BENEDICT ANTONIO SYAMBENEDICT ANTONIO SYAM
Disability Support Worker at REVIVE Community ServicesDisability Support Worker at REVIVE Community Services