Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
Generic

Alyssa Hosie

Rooty Hill,NSW

Summary

Offering detail-oriented and organized approach, with readiness to learn and grow in structured environment. Brings foundation in analytical thinking and effective communication, with ability to quickly adapt to new procedures and protocols. Ready to use and develop critical thinking and organizational skills in Administration officer with Blacktown City Council role.

Overview

2
2
years of professional experience

Work History

Member Engagement Officer

Penrith City Council
07.2024 - Current
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Kept reception area clean and neat to give visitors positive first impression.

Health and Safety Representative

Penrith City Council
06.2024 - Current
  • Promoted continuous improvement in health and safety performance by setting measurable goals and monitoring progress regularly.
  • Collaborated with management to establish a strong safety culture throughout the organization.
  • Assisted in the investigation of accidents and near-misses, identifying root causes and recommending preventive measures.
  • Maintained up-to-date knowledge of industry best practices, incorporating them into company policies when appropriate.
  • Served as a liaison between employees and management on health and safety matters, fostering open communication channels.

Learn to Swim Instructor

Penrith City Council
05.2023 - Current
  • Managed class schedules efficiently, ensuring punctual start times and smooth transitions between sessions.
  • Taught students pool and water safety guidelines.
  • Provided one-on-one instruction for students requiring additional support, improving their overall skill level substantially.
  • Continuously improved teaching methods by seeking feedback from students, parents, and colleagues, resulting in higher satisfaction rates among participants.
  • Facilitated group activities to encourage teamwork, communication, and social interaction among students.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.

Education

High School Diploma -

Rooty Hill High School
Rooty Hill
08-2023

Skills

  • Work coordination
  • Strategic planning
  • Multitasking and organization
  • Innovation and creativity
  • Handling complaints
  • Payment collection
  • Document scanning and digitization
  • Document management
  • Confidential information management
  • Policy enforcement
  • Customer service
  • Phone and email etiquette
  • Visitor assistance
  • Microsoft office

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Swimming
  • Personal Development and Self-Improvement
  • Passionate about balancing physical health with mental and emotional wellness

Certification

  • Austswim ( school aged based learn to swim and babies and infants)
  • Working With Children Check
  • C Class drivers license (NSW)
  • Health and Safety Representative
  • First Aid Certification and CPR
  • Willingness to obtain certification in Administration

Timeline

Member Engagement Officer

Penrith City Council
07.2024 - Current

Health and Safety Representative

Penrith City Council
06.2024 - Current

Learn to Swim Instructor

Penrith City Council
05.2023 - Current

High School Diploma -

Rooty Hill High School

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Alyssa Hosie