Ben Owens
Seaview Downs,SA
Summary
Dynamic professional with a strong background in operations oversight and customer relations. Adept at mentoring teams to achieve revenue targets while ensuring compliance with regulatory standards. Committed to fostering a culture of excellence and continuous improvement.
Overview
39
39
years of professional experience
3
3
Certifications
Work History
Operations Manager
Oscars Group
Adelaide, SA
08.2025 - 12.2025
- Manage the performance of four hotels across South Australia.
- mentoring venue managers to achieve revenue targets, maintain brand standards, and deliver exceptional daily operations.
- Lead hotel management teams in the delivery of high-quality food, beverage, and gaming experiences that meet guest expectations and drive profitability.
- Oversee the development and execution of marketing, promotional, and entertainment strategies to attract new customers and retain regular clientele.
- Drive growth across all hospitality departments by guiding leadership teams in performance optimization and guest engagement initiatives.
- Cultivate strong supplier partnerships to ensure competitive offerings, and maximize growth opportunities across all hospitality services.
OPerations Manager
Black Rhino Group
Adelaide, SA
09.2023 - 08.2025
- Managed performance of eight hotels in South Australia, guiding venue managers to meet revenue targets and uphold brand standards.
- Directed daily operations by implementing strategic initiatives to achieve business plans and profitability objectives.
- Motivated personnel through regular evaluations focused on performance enhancement and goal attainment.
- Oversaw financial management including budgeting, accounting, and payroll functions for all venues.
- Developed and executed marketing and promotional strategies to attract new customers while retaining existing clientele.
- Ensured compliance with regulatory requirements such as RSA, RSG, and WH&S across all establishments.
- Cultivated strong partnerships with suppliers to enhance competitive offerings and maximize growth opportunities in hospitality services.
Aristocrat Technologies
Business Development Executive
Adelaide, SA
06.2021 - 07.2023
- Gaming Service account manager, responsible to manage all Hotel accounts in the delivery of all aspects of gaming machine servicing, gaming room renovations, gaming installations ensuring customer satisfaction.
- Oversee the daily operations of the service department ensuring key deliverables to all Hotels were met.
- Negotiate contracts with all hotels to drive growth in the service department, and ensure all key deliverables are met.
- Maintain relationships with all gaming machine manufacturers to support the delivery of service across all products.
Sales Manager
Amtek Services
04.2016 - 06.2021
- Gaming Service account manager, responsible to manage all Hotel accounts in the delivery of all aspects of gaming machine servicing, gaming room renovations, gaming installations ensuring customer satisfaction.
- Oversee the daily operations of the service department ensuring key deliverables to all Hotels were met.
- Negotiate contracts with all hotels to drive growth in the service department, and ensure all key deliverables are met.
- Maintain relationships with all gaming machine manufacturers to support the delivery of service across all products.
Hospitality Manager
Greyhound Racing SA
Adelaide, SA
11.2012 - 10.2015
- Oversee and manage a team of over 50 full-time and casual front and back of house employees, including: writing job descriptions, setting KPI’s, conducting performance reviews and ensuring that staff understand the key deliverables and their role in the achievement of same • Develop, mentor and grow all senior staff in all facets of the hospitality business • Responsible for work, health and safety compliance across all areas of hospitality • Responsible for achieving budgeted targets across all areas of hospitality and implementing changes where required to achieve said targets • Provide substantial input into the creation of the operating budget and capital expenditure budget for the Hospitality Department • Writing justifications for all budgeted and non-budgeted capital expenditure • Responsible for negotiating all contracts with suppliers for food and beverage, gaming and facility services • Maintain relationships with all suppliers Page 3 of 5 • Plan, manage and oversee hospitality operations of Food & Beverage, Gaming and Functions • Responsible for promotions and marketing for all business segments
Sales Manager
Maximum Gaming
Adelaide, SA
10.2005 - 11.2012
- Account management of over 350 hotels and clubs in metro and regional SA, promoting and selling all electronic gaming machines, currency handling equipment, gaming machine servicing, and currency servicing contracts.
- Sourcing new business in commercial sales across SMEs and developing strategies by defining the target market for all currency handling products, ATMs, and currency servicing.
- Oversee and manage the Service Department to ensure that all customer requirements are being met and maintained consistently.
- Develop marketing initiatives and strategies to promote product awareness, to drive sales across all channels and markets.
- Assisting in the organization of product launches and industry forums, organizing and attending industry trade shows, promoting all products in all markets.
- Keep up to date with the industry legislation and associated developments to best take advantage of any sales opportunities.
- Keep up to date with market trends, competitor initiatives, and advise key stakeholders.
- Assist sales representatives in implementing sales call cycles for their territories, assessing weekly reported activity, and implementing sales strategies. Assist sales representatives in developing action plans and creating new initiatives to achieve budgeted sales targets.
- Assist sales representatives in overcoming objections and hurdles to achieve sales targets.
- Conduct regular sales meetings to discuss sales activity, set strategies, and implement plans to achieve sales budgets.
Area Gaming / Venue Manager
Stamford Hotels & Resort
Adelaide, SA
10.2000 - 10.2005
- Responsible for the performance of both the Stamford Grands and the Stamford Plaza's gaming operations.
- Responsible for the operations of the main bar, a la carte restaurant, and night club at Stamford Plaza.
- Monitor and analyze gaming machine performance, and make changes and purchases as needed and as per budget allowances to maintain and improve the gaming turnover.
- • Launched, implemented, and managed the “Stamford Rewards” gaming loyalty system, and grew gaming members from 250 to over 2,000 across both venues.
- Diligently inspect both gaming rooms to ensure gaming operations meet all legislative requirements, and that all staff are aware of and trained in RSA and RSG.
- Liaise and meet with suppliers and gaming manufacturers to keep up to date with the latest products and promotions.
- Attend industry trade shows, expos, and events to stay aware of new product offerings that may enhance and improve the performance of both gaming rooms.
- Member of the Stamford Hotels Executive Committee and attended weekly and monthly executive meetings to report to key stakeholders on outlet performance versus budget.
- Analyze departmental budget results and make changes to ensure all profit and loss targets are met.
Store Manager
McDonalds
Adelaide, SA
03.1987 - 12.2000
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within financial budgets
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Trained and mentored associates to teach daily tasks and procedures.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored employee performance and identified performance gaps for corrective action.
Education
High School Diploma -
12-1987
Skills
- Health and safety compliance
- Marketing
- Performance reporting
- Performance monitoring
- Incidents management
- Risk management
- Process improvements
- Process improvement
- Cost reduction and containment
- Strategic planning
- Operations oversight
- Customer relations specialist
- Contract management
- Budgeting and cost control
- Negotiation
- Client relations
- Building and facility management
- Team leadership
Accomplishments
Young Citizen of The Year City Of Marion Career Achievement 1999
Certification
RSA
Timeline
Operations Manager - Oscars Group
08.2025 - 12.2025
OPerations Manager - Black Rhino Group
09.2023 - 08.2025
Aristocrat Technologies - Business Development Executive
06.2021 - 07.2023
Sales Manager - Amtek Services
04.2016 - 06.2021
Hospitality Manager - Greyhound Racing SA
11.2012 - 10.2015
Sales Manager - Maximum Gaming
10.2005 - 11.2012
Area Gaming / Venue Manager - Stamford Hotels & Resort
10.2000 - 10.2005
Store Manager - McDonalds
03.1987 - 12.2000
Cabra College - High School Diploma,