Ben Raudino
Maddingley,VIC
Summary
Proven leader in optimizing operations, demonstrated at Krueger Transport Equipment by spearheading sales and purchasing strategies that significantly reduced lead times. Expert in demand forecasting and warehouse management, I excel in fostering customer relations and staff training, ensuring peak performance and strategic growth. Achieved through a blend of analytical prowess and interpersonal skills, I drive results and efficiency across all levels.
Overview
34
34
years of professional experience
1
1
Certification
Work History
National Spare Parts Manager / Vic Branch Manager
Krueger Transport Equipment
2014.05 - Current
- Responsible for KPI`s for both National Parts & Victorian Service Centre including gross & nett sales
- 30 direct reports
- training of staff
- implementing sales & purchasing stratergies
- Reduced lead time on urgent orders by maintaining accurate stock levels and negotiating expedited shipping agreements with vendors.
- Analyzed usage patterns to forecast future demand accurately, allowing for more strategic purchasing decisions and reduced costs.
Assistant Parts Manager
CMV Truck & Bus Derrimut
2011.01 - 2014.01
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
Business Development Manager
Coburg Truck Parts
2009.11 - 2011.01
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
Service & Spare Parts Rep
Paccar Trucks
2006.02 - 2009.11
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Service Administrator
Daimler Trucks
2005.02 - 2006.02
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
Assistant Parts Manager
Multispares
2000.05 - 2005.01
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
- Developed strategies to optimize parts storage and organization, reducing time spent searching for specific items.
- Provided timely, insightful and accurate reports to upper management.
Parts Sales Consultant
IVECO Trucks
1996.12 - 2000.05
- Established a reputation as a reliable resource within the local automotive community through consistent high-quality service delivery.
- Organized regular promotional events to drive sales growth and generate interest from potential customers.
- Maximized sales opportunities by maintaining an up-to-date understanding of product offerings and industry advancements.
- Addressed customer inquiries promptly and professionally, resolving issues effectively to maintain positive relationships.
Diesel Mechanic
Pickering Bros Transport
1990.02 - 1996.10
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Checked completed repairs in buses and trucks, confirming correct servicing procedures.
Education
No Degree - Leadership & Management Cert IV
Leadership Management Australia (LMA)
Hawthorn, VIC2021
Skills
- Warehouse Management
- Purchasing strategies
- Logistics Planning
- Demand forecasting
- Customer Relations
- Goal Setting
- Staff Training
- Performance Improvement
Certification
Qualified Diesel Mechanic (Batman Automtive)
interests include my Grand children, AFL, Golf, Old Cars
enjoy spending time with 4 daughters and 4 grand kids, i am a tragic Collingwood supporter & love to play golf most weekends
Timeline
National Spare Parts Manager / Vic Branch Manager
Krueger Transport Equipment
2014.05 - Current
Assistant Parts Manager
CMV Truck & Bus Derrimut
2011.01 - 2014.01
Business Development Manager
Coburg Truck Parts
2009.11 - 2011.01
Service & Spare Parts Rep
Paccar Trucks
2006.02 - 2009.11
Service Administrator
Daimler Trucks
2005.02 - 2006.02
Assistant Parts Manager
Multispares
2000.05 - 2005.01
Parts Sales Consultant
IVECO Trucks
1996.12 - 2000.05
Diesel Mechanic
Pickering Bros Transport
1990.02 - 1996.10
No Degree - Leadership & Management Cert IV
Leadership Management Australia (LMA)
Qualified Diesel Mechanic (Batman Automtive)
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