Ben Simpson
Brisbane,QLD
Summary
Proactive worker with years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Administration Assistant
Little Scholars School Of Early Learning George St
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
Instructor
Pinot And Picasso Ashgrove
11.2021 - Current
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors.
- Promoted classroom collaboration and best practices.
- Initiated new learning methods and eliminating instructional gaps.
Childcare Educator
Ernstell
08.2022 - 08.2023
- Supported educators at various centres to complete daily tasks
- Applied play-based strategies to provide diverse approaches to learning.
- Provided individualized instruction and support to meet personal needs of each child.
- Enhanced sensory and perceptual-motor skills, language, cognition and memory development, by employing both traditional and modern educational strategies and techniques.
Childcare Educator
Uniting Early Learning
10.2021 - 08.2022
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Customer Service Specialist
Allianz Insurance
01.2021 - 08.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging a positive and effective work environment among all employees.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
Hospitality Worker
The Shelley Inn
12.2017 - 09.2020
Education
High School Diploma -
Saint Patricks College
Shorncliffe, QLD11.2019
Skills
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Clear and Direct Communication
- Computer Proficiency
- Organizational and Planning Skills
- Effective Written and Verbal Communication
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Business Correspondence Writing
- File Organization
- Office Administration
References
Owner of Pinot and Picasso Ashgrove - Merran Murphy- +61 416 118 172
CEO of Ernstell, Jodie McKewan - +61 413 101 534
Timeline
Administration Assistant
Little Scholars School Of Early Learning George St
08.2023 - Current
Childcare Educator
Ernstell
08.2022 - 08.2023
Instructor
Pinot And Picasso Ashgrove
11.2021 - Current
Childcare Educator
Uniting Early Learning
10.2021 - 08.2022
Customer Service Specialist
Allianz Insurance
01.2021 - 08.2021
Hospitality Worker
The Shelley Inn
12.2017 - 09.2020
High School Diploma -
Saint Patricks College
Similar Profiles
Brooklyn GriffithsBrooklyn Griffiths
Childcare Educator at Little Scholars School Of Early Learning Deception BayChildcare Educator at Little Scholars School Of Early Learning Deception Bay
Caitlyn PiggottCaitlyn Piggott
Administration Assistant at Little Scholars School of Early LearningAdministration Assistant at Little Scholars School of Early Learning
Tjana BurrettTjana Burrett
Early Childhood Educator at Little Scholars School Of Early LearningEarly Childhood Educator at Little Scholars School Of Early Learning