Ben Simpson
Brisbane,QLD
Summary
Proactive worker with years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Administration Assistant
Little Scholars School Of Early Learning George St
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
Instructor
Pinot And Picasso Ashgrove
11.2021 - Current
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors.
- Promoted classroom collaboration and best practices.
- Initiated new learning methods and eliminating instructional gaps.
Childcare Educator
Ernstell
08.2022 - 08.2023
- Supported educators at various centres to complete daily tasks
- Applied play-based strategies to provide diverse approaches to learning.
- Provided individualized instruction and support to meet personal needs of each child.
- Enhanced sensory and perceptual-motor skills, language, cognition and memory development, by employing both traditional and modern educational strategies and techniques.
Childcare Educator
Uniting Early Learning
10.2021 - 08.2022
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Customer Service Specialist
Allianz Insurance
01.2021 - 08.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging a positive and effective work environment among all employees.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
Hospitality Worker
The Shelley Inn
12.2017 - 09.2020
Education
High School Diploma -
Saint Patricks College
Shorncliffe, QLD11.2019
Skills
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Clear and Direct Communication
- Computer Proficiency
- Organizational and Planning Skills
- Effective Written and Verbal Communication
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Business Correspondence Writing
- File Organization
- Office Administration
References
Owner of Pinot and Picasso Ashgrove - Merran Murphy- +61 416 118 172
CEO of Ernstell, Jodie McKewan - +61 413 101 534
Timeline
Administration Assistant
Little Scholars School Of Early Learning George St
08.2023 - Current
Childcare Educator
Ernstell
08.2022 - 08.2023
Instructor
Pinot And Picasso Ashgrove
11.2021 - Current
Childcare Educator
Uniting Early Learning
10.2021 - 08.2022
Customer Service Specialist
Allianz Insurance
01.2021 - 08.2021
Hospitality Worker
The Shelley Inn
12.2017 - 09.2020
High School Diploma -
Saint Patricks College
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