Ben Southam
Glenelg,SA
Summary
Personable case manager with proven track record of success managing and leading small to medium teams. Skilled in grant writing, budgeting and program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals.
Overview
2
2
years of professional experience
Work History
Disability Employmnt Consultant
Status Employment
10.2023 - Current
- Interviewed clients and administered skills assessments to determine employability.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Developed job leads in order to increase placements.
- Assisted [Number] clients with job placement.
- Managed caseloads of up to [Number] monthly clients in search of gainful employment.
- Reviewed, tracked and coordinated employment referrals.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Forged relationships with employers to gain insight into job openings and career opportunities.
Career Coach NDIS
Oak Possability
08.2023 - 10.2023
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Kept detailed records of individual histories, scores, and documents.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Developed and implemented job coaching plans for clients with diverse career goals.
- Coached clients on resume and cover letter development to enhance opportunities.
Customer Service Officer
Services Australia
08.2022 - 08.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Student Living Support Officer
University of Tasmania
Volunteer Crew Member and Executive Member
Tamar sea Rescue services Inc.
Pastry Chef
Della Valle Natural
Research Assistant
University of Tasmania
Consultant Chef/Trainer
Café Verve Hospitality
Photographer/Food Stylist
Infocus Product Photography
Chef/Coordinator
Tant pour Tant
Team member/power garden expert
Bunnings warehouse
Chef de Party
Sails on the Bay
Commis Chef
Belgian Beer Cafe Eureka
Sous Chef
The Metz Café Bar
Head Chef
Cucina Simpatica
Casual Chef
Matsons Catering
Apprentice Chef and Bar Attendant/Night Manager
Star Bar
Executive/Head Chef
W and G Group
01.2008
Chef de Saucier
Jaques Reymonds
01.2007
Sous Chef
Sosta Cucina
01.2007
Sous Chef
Quigley’s Restaurant
01.2006
Sous Chef
Elaia on Charles
01.2006
Food & Beverage Attendant
Powehouse Café bar
01.2001
Education
Bachelor of Biomedical Science -
University of Tasmania
01.2018
Diploma Business management -
Mission Australia
01.2009
Diploma of Hospitality Management - undefined
William Angliss/Sofitel Melbourne
01.2007
Commercial Cookery - undefined
Drysdale Institute
01.2004
Hospitality Operations - undefined
Drysdale Institute
01.2000
Skills
- Excellent Time Management
- OH&S Procedures and knowledge
- Management and organizational skills
- Work well under pressure
- Leadership and mentoring experience
- Good work ethic
- Disability Services
- Service planning
- Disability Support
- Client Advocacy
- Needs Assessment
- Motivational Interviewing
References
Please contact me should you require this information on 0435 214 269
Timeline
Disability Employmnt Consultant
Status Employment
10.2023 - Current
Career Coach NDIS
Oak Possability
08.2023 - 10.2023
Customer Service Officer
Services Australia
08.2022 - 08.2023
Executive/Head Chef
W and G Group
01.2008
Chef de Saucier
Jaques Reymonds
01.2007
Sous Chef
Sosta Cucina
01.2007
Sous Chef
Quigley’s Restaurant
01.2006
Sous Chef
Elaia on Charles
01.2006
Food & Beverage Attendant
Powehouse Café bar
01.2001
Student Living Support Officer
University of Tasmania
Volunteer Crew Member and Executive Member
Tamar sea Rescue services Inc.
Pastry Chef
Della Valle Natural
Research Assistant
University of Tasmania
Consultant Chef/Trainer
Café Verve Hospitality
Photographer/Food Stylist
Infocus Product Photography
Chef/Coordinator
Tant pour Tant
Team member/power garden expert
Bunnings warehouse
Chef de Party
Sails on the Bay
Commis Chef
Belgian Beer Cafe Eureka
Sous Chef
The Metz Café Bar
Head Chef
Cucina Simpatica
Casual Chef
Matsons Catering
Apprentice Chef and Bar Attendant/Night Manager
Star Bar
Bachelor of Biomedical Science -
University of Tasmania
Diploma Business management -
Mission Australia
Diploma of Hospitality Management - undefined
William Angliss/Sofitel Melbourne
Commercial Cookery - undefined
Drysdale Institute
Hospitality Operations - undefined
Drysdale Institute
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