Ben Taylor (BT)
Palm Beach
Summary
Proven Assistant Manager at Reece Plumbing, adept in customer development and staff training, enhancing team leadership and decision-making skills. Always utilising and demonstrating the implementation of S7 Service standards (reece). Also demonstrated competent use of all software systems relating to reece. A strong background in customer service and sales. A prior proven history in the Automotive industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Reece Plumbing
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
Reece Plumbing
11.2017 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Counter Hand
Reece Plumbing
08.2015 - 11.2017
- Contributed ideas for menu specials or promotions, enhancing customer interest and engagement.
- Maximized efficiency by multitasking effectively during high-pressure situations without compromising quality or service levels.
- Ensured order accuracy before serving customers, reducing dissatisfaction and minimizing returns.
- Improved customer satisfaction by providing efficient and courteous service at the counter.
- Collaborated with team members to maintain seamless coordination during peak hours.
Education
Automotive
Workskills Advancement Corporation
Brisbane, QLD09-2003
Skills
- Customer service
- Customer Development
- Staff training and development
- Team leadership
- Decision-making
- Technical Problem Solving
Certification
> Qualified Motor Mechanic
> MTAQ - Motor Trades Assn of QLD - Accredited Lifetime Member
> Queensland Transport - Certified HVRAS Officer (Heavy Vehicle Registration Assesment Scheme)
> Automotive Salesperson Licence
> High Risk Licence - Forklift Operator
> Senior First Aid incl CPR.
Licences - C (O), MR, RMDL, PWC.
Timeline
Assistant Manager
Reece Plumbing
08.2022 - Current
Assistant Manager
Reece Plumbing
11.2017 - 08.2022
Counter Hand
Reece Plumbing
08.2015 - 11.2017
Automotive
Workskills Advancement Corporation
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