Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ben Thirlaway

North Mackay

Summary

Dynamic Crew Coach at McDonald's with a proven track record in enhancing team morale and fostering a collaborative environment. Skilled in coaching and development, I effectively utilize critical thinking and problem-solving to guide crew members, ensuring a reliable and organized workplace that promotes growth and satisfaction. Along with this I was consistently ensuring that I promoted the same standard as the rest of my team members when working in all areas of the store from serving customers to assembling customer orders and food. I need asked a crew member to do a job that I myself would not do if needed and would listen to any and all feedback on my operational proficiency.

Overview

1
1
year of professional experience

Work History

Crew Coach

McDonald's
01.2025 - Current
  • Fostered a positive work environment, enhancing crew morale and job satisfaction.
  • Developed crew members'' skills through tailored training sessions, leading to improved job competency.
  • Fostered strong sense of responsibility and discipline within team, leading by example and setting high standards.
  • Provided coaching and mentoring to employees.

Crew Member

McDonald's
12.2023 - 01.2025
  • Fostered a positive work environment, enhancing crew morale and job satisfaction.
  • Served as an approachable resource for crew members seeking guidance or assistance with job-related challenges.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

High School Diploma -

Mackay North State High School
Mackay, QLD
11-2023

Skills

  • Coaching and development
  • Critical thinking
  • Work coordination
  • Teamwork and collaboration
  • Problem-solving
  • Effective communication
  • Reliability
  • Multitasking Abilities
  • Organizational skills
  • Active listening

Interests

  • Martial Arts
  • Strategy Games
  • Video Gaming
  • 3D Printing
  • Creative Writing
  • Tabletop and Card Games
  • Role-playing Games

Timeline

Crew Coach

McDonald's
01.2025 - Current

Crew Member

McDonald's
12.2023 - 01.2025

High School Diploma -

Mackay North State High School
Ben Thirlaway