Benjamin Cartwright
Perth,WA
Summary
At The Vale Bar and Brasserie, I spearheaded initiatives that significantly elevated customer service ratings, leveraging my expertise in guest relations management and staff training. My leadership fostered a team-oriented environment, enhancing operational efficiency and guest satisfaction, while my strategic scheduling and mentoring skills ensured top-notch service delivery and a loyal customer base.
Overview
1
1
Certification
Work History
Hospitality Manager
The Vale Bar and Brasserie
Yangebup
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Scheduled work hours for Number employees to achieve adequate manpower coverage.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Skills
- Employee Scheduling
- Staff Training and Development
- Guest Relations Management
- Health and safety compliance
- Wine and beverage knowledge
- Labor cost control
- Complaint Handling
- Training and mentoring
Certification
RSA
APPROVED MANAGER
TAB COMPLIANCE
FIRST AID
Timeline
Hospitality Manager
The Vale Bar and Brasserie
RSA
APPROVED MANAGER
TAB COMPLIANCE
FIRST AID