Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin De Amyand

Mill Park,VIC

Summary

Driven professional with a proven track record at Liquorland, excelling in customer service and critical thinking. Skilled in Microsoft Excel and adept at conflict resolution, I've enhanced customer satisfaction and mentored teams for peak performance. My approach has consistently fostered business growth and operational excellence.

Overview

6
6
years of professional experience

Work History

Customer Service

Liquorland
Lalor, VIC
08.2022 - Current
  • Provided exceptional customer service, resolving concerns promptly and professionally.
  • Provided exceptional customer service, resolving client inquiries promptly and professionally.
  • Provided exceptional customer service, resolving issues promptly and professionally.
  • Provided excellent customer service to subscribers and businesses.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Upheld high standards for customer service and led by example.

Manager

Tessto Pizza
Mill Park, VIC
07.2021 - 02.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Animal Attendant

Balloonaversal Entertainment
Doreen, VIC
01.2019 - 01.2020
  • Maintained safety protocols when handling animals to minimise risk of injury to both staff members and animals themselves.
  • Managed accurate record-keeping for all animals within the facility, including feeding and grooming schedules.
  • Enhanced facility cleanliness by maintaining paddocks, enclosures, and common areas on a daily basis.
  • Improved animal care by providing daily feeding, grooming, and exercise routines.

Education

Certificate III - Animal Studies

Melbourne Polytechnic
Epping, VIC

VCE -

Epping Secondary College
Epping, VIC
12.2021

Skills

  • Customer Service
  • Critical Thinking
  • Active Listening
  • Data Entry
  • Problem Resolution
  • Money handling abilities
  • Conflict Resolution
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Professional telephone demeanor
  • Product Knowledge
  • Order Processing
  • Administrative Support

Timeline

Customer Service

Liquorland
08.2022 - Current

Manager

Tessto Pizza
07.2021 - 02.2023

Animal Attendant

Balloonaversal Entertainment
01.2019 - 01.2020

Certificate III - Animal Studies

Melbourne Polytechnic

VCE -

Epping Secondary College
Benjamin De Amyand