Benjamin Groot
Brisbane,QLD
Summary
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Entrepreneurial Owner known for outstanding productivity and efficiency in task completion. Possess specialized skills in strategic planning, financial management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful business operations and growth. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner Ceo
Groot's Yard Maintenance
Brisbane, QLD
04.2023 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Reviewed legal documents related to business operations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with local, state, and federal regulations.
- Analyzed industry trends to develop competitive strategies.
- Created marketing campaigns to attract new customers.
- Ensured compliance with applicable laws and regulations related to business operations.
- Analyzed market trends to identify new business opportunities.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Conducted performance reviews for employees on a regular basis.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Servicing Manager
Pool and Home
Brisbane, Quensland
08.2018 - Current
- Provided guidance and direction to employees on job duties and responsibilities.
- Monitored staff attendance, vacations, and overtime hours.
- Coordinated daily service operations to ensure optimal customer satisfaction.
- Recommended process changes aimed at improving productivity levels within the department.
- Managed workloads to meet deadlines while maintaining quality standards.
- Identified training needs for new hires or existing staff members.
- Maintained accurate documentation of all servicing activities related to customers' accounts.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Scheduled and supervised the work of servicing personnel.
- Enforced compliance with applicable regulations governing service operations.
- Evaluated employee performance through regular feedback sessions and annual reviews.
- Resolved conflicts between team members in a professional manner.
- Provided technical support when necessary during servicing operations.
- Established strong relationships with external vendors providing services to customers.
- Created reports detailing the status of servicing activities on a weekly basis.
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created and managed budgets for travel, training, and team-building activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Diesel Mechanic
McManaway's Earthmoving
Brisbane, Queensland
01.2014 - 02.2018
- Rebuilt faulty hydraulic systems including pumps and cylinders.
- Followed safety guidelines while performing repair work on heavy-duty vehicles.
- Checked all fluid levels regularly; topped off when necessary.
- Welded broken metal parts using oxyacetylene torches and electric arc welders.
- Calibrated instruments used to test performance of vehicle components such as speedometers and tachometers.
- Adjusted engine timing to factory specifications.
- Performed preventive maintenance services such as oil changes and lubrication.
- Repaired fuel injection systems, turbochargers, brakes, and exhaust systems.
- Cleaned and lubricated parts before reassembly of the unit, engine, vehicle .
- Fabricated custom parts using welding equipment.
- Diagnosed mechanical problems and made necessary repairs.
- Examined brake systems for proper operation; replaced pads or shoes when needed.
- Tested electrical circuits for faults using diagnostic computers.
- Assisted in the removal of engines from vehicles in order to replace them with new ones.
- Worked with a team of mechanics to complete projects efficiently within time limits.
- Disassembled defective units to diagnose malfunctions and repair them accordingly.
- Maintained accurate records of all services performed on diesel engines.
- Replaced worn or damaged components such as spark plugs, air filters, and oil filters.
- Installed new parts such as radiators, injectors, hoses, belts, alternators, starters .
- Ensured that all tools were properly cleaned after use.
- Performed preventative maintenance on diesel engines and equipment.
- Utilized computer programs and visual inspections to diagnose problems with brakes, steering and transmissions.
- Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Removed and disassembled defective diesel engines in automobiles, trucks, buses, and construction vehicles to complete repairs.
- Operated specialty equipment, standard tools and gauges to complete assessments and repairs.
- Installed new vehicle systems and components.
- Evaluated vehicle systems to assess function and uncover defects.
- Maintained vehicles by changing oil, checking batteries and lubricating components.
- Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.
- Optimized brake systems by adjusting and replacing components.
- Rewired ignition systems, lights and instrument panels.
- Verified dimensions and clearances of parts to achieve conformance to factory specifications.
- Installed accessories and non-OEM components to meet vehicle operator needs.
Education
Alexandra Hills State High School
Alexandra Hills06-2010
Skills
- Social media control
- Marketing tactics
- Talent development
- Team oversight
- Product branding
- Verbal and written communication
Certification
- Cert2,3,4 in Commercial Cookery
- Cert3 in Sheet Metal Fabrications
- Cert 2 in Plant and Machinery
- cert 2,3 in Hospitality operations
- RSA
Timeline
Owner Ceo
Groot's Yard Maintenance
04.2023 - Current
Servicing Manager
Pool and Home
08.2018 - Current
Diesel Mechanic
McManaway's Earthmoving
01.2014 - 02.2018
- Cert2,3,4 in Commercial Cookery
- Cert3 in Sheet Metal Fabrications
- Cert 2 in Plant and Machinery
- cert 2,3 in Hospitality operations
- RSA
Alexandra Hills State High School
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