Benjamin Impson
Carlingford,NSW
Summary
Dedicated and adaptable professional with over 10 years of experience in customer service and business management. Skilled in client relationship management, financial oversight, and using customer management systems to deliver exceptional service. Known for having a can do attitude, solving problems creatively, and thriving in fast-paced environments. Passionate about nature and eager to learn new technologies to contribute to the NSW National Parks and Wildlife Service’s mission.
Overview
22
22
years of professional experience
Work History
Owner
Scope Fitness and Nutrition
01.2019 - Current
- Prioritized exceptional client service, managing daily operations, bookings, and complaint resolution to ensure satisfaction and loyalty.
- Created and launched community fitness events to engage clients and promote health and wellness.
- Led a team and managed contractors, ensuring clear communication and high-quality service for a seamless client experience.
- Delivered tailored fitness plans focused on achieving results and meeting diverse client needs.
- Founded and managed all aspects of gym setup, from business plan development to stakeholder negotiations, with a strong emphasis on client satisfaction.
- Managed business operations, including a scheduling system and communication system to optimize client service.
Store Person
Woolworths Distribution Centre
01.2003 - 01.2023
- Worked collaboratively with a large team to manage inventory and logistics efficiently
- Consistently met deadlines and maintained high accuracy in stock management
- Provided reliable support for logistical processes, ensuring smooth distribution
- Recognised for reliability, dedication, and contributing to a positive workplace culture
Personal Trainer
Sole Trader
08.2015 - 12.2019
- Built long-term client relationships through excellent communication and results-driven service, managing complaints and focused on client satisfaction
- Delivered personalised training programs tailored to individual client needs and goals
- Built long-term client relationships through excellent communication and results-driven service
- Lead personal training and group fitness sessions that created a sense of community and motivation
Education
Certificates III And IV - Health And Fitness
Australia Institute of Fitness
NSW12-2016
Skills
- Excellent communication skills
- Customer Relationship Management
- Adaptability to New Technologies
- Problem-Solving & Team Collaboration
- Business and revenue management
- Communication and interpersonal skills
- Data analysis and reporting
Timeline
Owner
Scope Fitness and Nutrition
01.2019 - Current
Personal Trainer
Sole Trader
08.2015 - 12.2019
Store Person
Woolworths Distribution Centre
01.2003 - 01.2023
Certificates III And IV - Health And Fitness
Australia Institute of Fitness
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