Proven loyal team member with extensive experience at Coles, adept in order preparation, manual labour and customer service. Demonstrates exceptional problem-solving abilities and a positive attitude, enhancing and encouraging team collaboration and efficiency. Excels and has extensive knowledge and experience in managing multiple departments across several stores. Skilled in computer usage and heavy lifting, consistently ensuring safety and customer satisfaction despite daily imposed time limits and a high-stress, fast-paced environment.
Currently a team member at coles for various roles during the course of my employment, including significant experience in the online department which includes:
- picking orders with a time limit
- checking out of stock reports
- processing and scanning in deli orders
- sorting and storing orders in the fridge/freezer
- packing click and collect orders and monitoring when the customers arrive by answering calls on the click and collect phone
- loading trucks and assisting delivery drivers in unloading groceries during home delivery
- being in charge of opening and closing shifts as well as regularly monitoring employee pick rates throughout the day
- department management, on occasion
I have also worked in the meat, grocery, dairy and service departments with experience in basic tasks for each department including:
- stocking shelves
- unwrapping pallets and delegating stock on to roll cages as efficiently as possible
- cutting and wrapping fruit and veg
- operation of the cardboard compactor, breaking down boxes and cartons
- service desk duties such as checkout and till counting
- storefront security during COVID, monitoring and counting how many customers are in the store at a time ensuring the limit was not exceeded and ensuring proper COVID protocol was followed
Team member at Bunnings with various duties including but not limited to:
- breaking down pallets and putting stock on show
- checkout/service desk duties
- door security
- trolley collection
- Keeping work areas clean, organised and safe to ensure efficiency and safety
- answering customer enquiries regarding a variety of products and pointing them in the right direction