Benjamin Monti
Aintree,Vic
Summary
With an impressive 25-year career in the automotive industry, I bring a wealth of experience and a proven track record of success.
My journey in the automotive sector began on the showroom floor, selling used vehicles. Over the years, I honed my skills and quickly rose through the ranks, eventually holding pivotal roles as a Sales Manager and General Sales Manager.
Throughout my career, I have had the privilege of working with reputable brands such as Mitsubishi, Nissan, Kia, Hyundai, VW, MG, and Honda, gaining comprehensive expertise in both new and used car sales.
My success in management is underscored by my ability to implement effective strategies and processes that consistently drive teams to exceed internal and manufacturer targets. Focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
I prioritize customer satisfaction, evident in high scores on both CSI (Customer Satisfaction Index) and SSI (Sales Satisfaction Index).
My sales approach revolves around establishing strong customer relationships, understanding their needs, and providing exceptional service.
In navigating the dynamic landscape of the automotive industry, I have demonstrated adaptability and leadership during transitional periods. I firmly believe in the basics of sales, emphasizing a customer-centric approach and simplicity, ensuring that purchasing a vehicle remains a straightforward and pleasant experience.
Overview
13
13
years of professional experience
Work History
General Manager
Western Mitsubishi & Caroline Springs Jeep
04.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Logistics Operations Officer
M2P Engineering P/L
04.2020 - 12.2020
- Conducted audits to improve office logistics practices and procedures.
- Supervised logistics functions and operations.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Collaborated with manufacturing and supply chain management.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Managed logistics assets for timely and cost-effective delivery of cargoes
- Conducted audits to improve office logistics practices and procedures
- Advised logistics management and structures for staffing levels to maintain adequate numbers
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations
General Sales Manager ( Western Highway Honda )
Western Automotive Group
07.2016 - 03.2020
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Upheld company policies and implemented standards fairly.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Upheld company policies and implemented standards fairly
- Established and cultivated solid business relationships with new or existing customers
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Achieved sales goals and service targets by cultivating and securing new customer relationships
General Sales Manager ( City Nissan )
Jowett Motor Group
01.2014 - 10.2016
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Maintained extensive knowledge of company products and services.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld company policies and implemented standards fairly.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed and implemented comprehensive salesperson training program.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
General Manager ( Seymour Nissan & Subaru )
Western Automotive Group
02.2013 - 03.2014
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Analyzed market trends and competitor activities to create competitive advantages.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Brand Manager ( Werribee Nissan )
Werribee & Western Automotive Group
09.2010 - 01.2013
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Created and managed budgets to maximize brand reach and engagement.
- Researched and identified new opportunities for product and brand development.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Spearheaded strategic brand plans for multiple product lines to increase market share and brand awareness.
Education
High School Diploma -
Bendigo Senior Secondary College
BendigoMBA - Automotive DEALERSHIP Management & Oporations
Melbourne University
Melbourne, VIC01.2011
Skills
- Expense Control
- Vendor Sourcing
- Distribution Management
- Financial Administration
- Training and Coaching
- Price Structuring
- Profitability Improvement
- Staff Training
- Sales Operations
- Leadership and Team Building
- Employee Motivation
- Advertising and Marketing
Timeline
General Manager
Western Mitsubishi & Caroline Springs Jeep
04.2020 - Current
Logistics Operations Officer
M2P Engineering P/L
04.2020 - 12.2020
General Sales Manager ( Western Highway Honda )
Western Automotive Group
07.2016 - 03.2020
General Sales Manager ( City Nissan )
Jowett Motor Group
01.2014 - 10.2016
General Manager ( Seymour Nissan & Subaru )
Western Automotive Group
02.2013 - 03.2014
Brand Manager ( Werribee Nissan )
Werribee & Western Automotive Group
09.2010 - 01.2013
High School Diploma -
Bendigo Senior Secondary College
MBA - Automotive DEALERSHIP Management & Oporations
Melbourne University
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