Braith Benson
Fraser Rise,VIC
Summary
Dynamic and results-driven professional with extensive experience in customer service and food preparation, notably at Kmart. Proven leadership skills managing a team of 22+ at Salas, ensuring high standards of service and operational efficiency. Proficient in POS systems and adept at fostering teamwork in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Kmart
Kmart Caroline Springs
06.2023 - Current
- Provided friendly and efficient customer service on the shop floor and at registers
- Maintained clean and organised displays and stock levels
- Supported team with recovery, restocking, and merchandising
- Helped customers with product questions and returns, creating a positive shopping experience
- Adapted quickly to fast-paced retail environments, especially during sales and peak hours
- Worked collaboratively with team members and followed directions from supervisors
- Gained experience in handling POS systems and store procedures
Fish and Chip Shop
Fish Salt
02.2024 - 01.2025
- Prepared fresh food orders including fish, chips, burgers, and snack items
- Operated fryers, grills, and other kitchen equipment safely and efficiently
- Delivered fast, friendly service to customers at the front counter
- Maintained cleanliness in both kitchen and service areas according to food safety standards
- Handled phone orders and walk-in customers during busy periods
- Managed cash and EFTPOS transactions accurately
- Worked independently and as part of a small, close-knit team
McDonald’s
McDonald's Restaurant
03.2023 - 11.2024
- Worked in both kitchen and front counter roles during high-volume periods
- Maintained high food safety, hygiene, and cleanliness standards
- Accurately prepared food orders under pressure while meeting strict time targets
- Delivered friendly and efficient service to customers, handling orders and payments
- Worked as part of a fast-paced, team-oriented environment
- Followed procedures and McDonald’s standards with consistency and reliability
- Helped train newer staff by demonstrating correct procedures and providing support
Chinese Restaurant
Xiu Cafe Ballan
05.2022 - 06.2024
- Provided attentive and friendly table service in a busy dine-in environment
- Took orders accurately and served food efficiently, maintaining customer satisfaction
- Assisted in the kitchen with food prep, dishwashing, and cleaning duties
- Handled cash and EFTPOS payments using the register
- Maintained high standards of cleanliness and hygiene throughout the restaurant
- Worked effectively during peak hours, takeaway rushes, and large bookings
- Communicated clearly with both front and back-of-house teams
Salas
Salas Fresh Mex Grill
03.2022 - 2024
- Worked across all areas of a busy Mexican restaurant, including front of house, kitchen, and operations
- Stepped up to manage the entire business for 6 months while parents (owners) were overseas
- Oversaw a team of 22+ staff, handling rostering, shift management, and team coordination
- Responsible for opening and closing the store daily, including full cash handling and end-of-day banking
- Maintained high standards of customer service, food quality, and cleanliness
- Trained new staff and created a positive and productive work environment
- Gained strong leadership, problem-solving, and time management skills in a real-world setting
Education
High School Diploma -
Bacchus Marsh Grammar
Bacchus Marsh Skills
- Leadership & Management: Successfully managed a family-owned Mexican restaurant for 6 months, overseeing 22 staff, rostering, and daily operations including opening, closing, and cash handling
- Customer Service: Delivered friendly, efficient service across multiple roles including retail, fast food, and hospitality environments, maintaining positive customer relations
- Food Preparation & Safety: Experienced in cooking, food prep, and hygiene standards in various settings such as fast food, fish & chip shops, and restaurants
- Teamwork & Training: Worked collaboratively in fast-paced teams, trained new staff, and supported team goals in busy retail and hospitality environments
- Time Management & Organisation: Managed multiple responsibilities including shift coordination, cash counting, stock management, and end-of-day procedures
- Technical Skills: Proficient with POS systems, cash handling, EFTPOS transactions, and use of kitchen equipment such as fryers and grills
- Additional Certifications: White Card certified, Barista experience, strong communication skills, adaptable in high-pressure situations
Timeline
Fish and Chip Shop
Fish Salt
02.2024 - 01.2025
Kmart
Kmart Caroline Springs
06.2023 - Current
McDonald’s
McDonald's Restaurant
03.2023 - 11.2024
Chinese Restaurant
Xiu Cafe Ballan
05.2022 - 06.2024
Salas
Salas Fresh Mex Grill
03.2022 - 2024
High School Diploma -
Bacchus Marsh Grammar
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