Benjamin O'Connor
Florey,ACT
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service/Coffee Barista
Kaffeine Yass
03.2023 - Current
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served/ made beverages for $6000+ worth of customers in 1 day
Costumer Service/Coffee Barista
Coolabah Tree cafe
02.2019 - 05.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in 8 hour average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Served up to $8000 worth of products to customers in week.
Education
Year 12 Certificate -
Saint Francis Xavier College
Canberra, ACT11.2022
Skills
- Experienced customer service
- Flexible and Adaptable
- Self-Motivated
- Dependable and Responsible
- Skilled Multitasker
- Teamwork and Collaboration
- Decision-Making
- Excellent Communication
- Conflict Mediation
Certification
RSA (Responsible Service of Alcohol) Certification (ACT)
Refrences
Matt Leahy - Kaffeine Owner and Full-Time Manager
0438 238 976
Timeline
Customer Service/Coffee Barista
Kaffeine Yass
03.2023 - Current
Costumer Service/Coffee Barista
Coolabah Tree cafe
02.2019 - 05.2023
Year 12 Certificate -
Saint Francis Xavier College
RSA (Responsible Service of Alcohol) Certification (ACT)
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