NIRBHIK SANDHU

RM Williams

2023.08 - Current

Actively selling products on the shop floor
Actively participating in all company promotions/activities as required
Housekeeping duties including general cleaning and maintenance of the store in line with the Visual Merchandising Procedures Inventory control as appropriate
Maintaining customer relations
Maintaining a high level of goodwill with any person that may directly or indirectly affect the success of the store
Supporting fully all Company and Retail initiatives and ensuring the smooth running of the store and showing support for all retail and company policies and procedures
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Involved in store maintenance
Visual merchandising – adhering to guidelines where appropriate
Being involved in the security of the store
Achievement of Daily, Weekly, Monthly and Yearly Sales Budget for my store
Contribute to Retail Team objectives by working as part of a team
Identifying customer needs
Meeting or exceeding customer service expectations for timeliness and quality
Supporting and sharing team workload

Glue Store Rundle Mall

2022.01 - 2023.01

Assisting customers with queries, returns and gift vouchers
Processing sales and using POS software
Resolving customer complaints and escalating customer complaints to management
Assisting department managers and sharing product knowledge with customers
Providing a fun, creative environment by empowering staff members and engaging with customers
Providing fashion advice and assistance to customers who seek help
Working under guidance and support of store manager, alongside team to achieve KPIs and targets
Opening & closing store
Cleaning store regularly to ensure maximum presentability and access.
Used POS system to process sales, returns, online orders, and gift card activations

Adelaide Oval

2020.01 - 2022.01

Operated turnstiles for game day events such as the Australia vs India Test Series 2020, BBL matches and concerts
Welcoming and engaging with patrons and visitors in my area
Providing excellent customer service to visitors in the venue by responding to customer comments in a prompt and friendly manner
Assisting patrons with directions, ticketing, general inquiries and venue information
Being vigilant and responsive to crowd behaviour
Responding to incidents that are in contravention with Adelaide Oval policies through informing supervisors and/or security/police
Ensure work undertaken in line with Adelaide Oval WHS, RSA and HACCP policies and procedures
Monitoring my area for potential WHS risks, hazards and general maintenance by advising my Supervisor
Achievement of measurable pre-determined internal customer service scores.

Summary