Benjamin Reid
Brisbane,QLD
Summary
Proven leader and Certified Crew Trainer at McDonald's, adept in motivational skills and cash handling. Excelled in employee training, fostering a positive work environment, and enhancing team performance. Used coaching techniques and role modeling to meet and exceed training goals, demonstrating a commitment to excellence and continuous learning.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Crew Trainer
Mcdonalds
Carindale, Queensland
12.2021 - 12.2024
- Communicated regularly with department heads regarding changes in policy, procedure, or personnel issues.
- Instructed new team members on correct procedures for operations.
- Facilitated conflict resolution exercises to promote a positive work environment.
- Explained goals and expectations required of trainees.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Adapted training approaches to accommodate individual learning needs.
- Stayed up to date on requirements of all team positions to optimize training.
Education
High School Diploma -
Mansfield State High School (MSHS)
Brisbane, QLD11-2025
Skills
- Cash handling
- Processing payments
- Motivational skills
- Employee training
- Coaching techniques
- Sales expertise
- Role modeling
- Delegating work
Affiliations
- I have also coached in other forms of life as I have coached kids Brazilian Jujitsu. Which has taught me patience and that the information that you give may not always be received well and you need to change the way you teach according to the person individual needs.
- Whilst coaching I also regularly compete in Brazilian Jujitsu to find where my limits are and push those boundaries.
Certification
- Cert 3 in retail through Mcdonalds.
- Has given me not just new skills, but brought my already existing skills of customer relation and retention to a whole new level.
Timeline
Certified Crew Trainer
Mcdonalds
12.2021 - 12.2024
- Cert 3 in retail through Mcdonalds.
- Has given me not just new skills, but brought my already existing skills of customer relation and retention to a whole new level.
High School Diploma -
Mansfield State High School (MSHS)
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