Benjamin Walton
Mister Brightside
Chippenham,Wiltshire
10
years of professional experience
Customer-focused professional experienced in enhancing operational efficiency across hospitality, horticulture, and logistics. Expertise in coffee, multitasking, and collaboration drives customer satisfaction and process improvements. Aimed at utilizing these strengths to elevate customer interactions and contribute to team success.
Work History
Cafe Manager
8 Months- Oversaw daily operations, ensuring a smooth workflow and exceptional customer service.
- Trained and mentored staff, fostering professional development and enhancing team performance.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed marketing strategies to increase customer engagement and boost sales revenue.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
Customer Service Assistant / Barista
8 Years 2 Months- Created a comfortable environment for customers, enhancing their overall experience.
- Collaborated with colleagues to streamline service flow and improve customer satisfaction.
- Provided hot or cold beverages and product details.
- Oversaw shifts, handled cash transactions, and resolved customer complaints to ensure smooth operations.
- Shared responsibilities with colleagues to ensure efficient service flow.
- Liaised with management for product knowledge and policy updates.
Labourer
5 Months- Unloaded imported goods from shipping containers, ensuring accurate inventory tracking.
- Unloaded imported goods from shipping containers.
- Maintained warehouse cleanliness and updated container manifests to support operational efficiency.
- Collaborated with team members to streamline unloading processes, enhancing safety and efficiency.
Nursery Hand
- Picked, detailed, and packed customer orders for timely dispatch.
- Utilized small engine tractors for efficient plant transportation. and selected high-quality plants.
- Pruned plants to enhance aesthetic appeal prior to dispatch.
Cafe all-rounder
1 Year- Cultivated a welcoming cafe atmosphere, fostering customer satisfaction and loyalty.
- Cultivates a welcoming cafe atmosphere, ensuring customer satisfaction and loyalty.
- Keeps cafe clean and organised during shifts, enhancing operational efficiency.
- Maintained cleanliness and organization of cafe during shifts, supporting smooth operations.
Framer and Joiner
1 Month- Assembled picture frames to meet customer specifications and enhance product appeal.
- Cut and cleaned glass and frame backing to ensure quality and precision for final products.
- Maintained high-quality standards for all orders to ensure customer satisfaction.
Sorter and Warehouse Labourer
1 Month- Ensured quality of sorted plastics to meet recycling standards.
- Cleaned and maintained warehouse floor and machinery to uphold safety and operational standards.
- Dismantled, cleaned, and reassembled production line equipment to support efficient production processes.
Camera Operator
1 Year- Operated cameras to capture high-quality visuals for television broadcasts.
- Calibrated camera settings for optimal image quality during broadcasts. for desired effects.
- Delivered a positive viewing experience for supporters during television broadcasts. with a pleasant viewing experience.
Education
A-Level - Media Studies
Master's Degree - Filmmaking
Bachelor's Degree - Film and Television Production
Level 3 Subsidiary Diploma - Public Services
A-Level - English Language
Skills
Physical labour
Employee scheduling
Staff management
Time Management
Leadership
Judgment and decision making
Problem solving
Health and safety regulations
Facility Management
Creativity
Adaptable
Teamwork
Self-motivated
Punctual
Interests
Music
Gym Workouts
Team Sports
Watching Movies and TV Shows
Reading
Backpacking and Hiking
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Timeline
Cafe Manager
Mister Brightside
12.2025 - 08.2026Read More
Cafe all-rounder
Blacksmith Bakery
09.2024 - 09.2025Read More
Nursery Hand
Proteaflora
04.2024 - 04.2024Read More
Framer and Joiner
Love JK
12.2023 - 01.2024Read More
Sorter and Warehouse Labourer
Circular Plastics Australia
11.2023 - 12.2023Read More
Labourer
ACFS Port Logistics
10.2023 - 03.2024Read More
Camera Operator
Plymouth Argyle Football Club
03.2019 - 03.2020Read More
Customer Service Assistant / Barista
Moto Hospitality
06.2016 - 08.2024Read More
Plymouth University
Bachelor's Degree from Film and Television Production
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Sheldon School
A-Level from Media Studies
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University of Gloucestershire
Master's Degree from Filmmaking
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Wiltshire College
Level 3 Subsidiary Diploma from Public Services
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Sheldon School
A-Level from English Language
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