Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
LUCY MALLETT

LUCY MALLETT

Retail Team Member
Lara,VIC

Summary

Detail-oriented team leader with extensive experience in customer service, team management and operations in the hospitality industry. Regularly performs manual labour including loading trucks, wrapping and moving pallets and carrying heavy loads (10kg+). Highly motivated and reliable and aiming to use my abilities to successfully fulfill this role.

Overview

5
5
years of professional experience

Work History

TEAM MEMBER & DUTY MANAGER

Coles Ltd
06.2021 - Current
  • Able to maintain high standards of customer service, going above in order to ensure peak customer satisfaction.
  • Cross trained in multiple areas demonstrating a willingness and strong ability to further my skills in the workplace.
  • Motivated employees to reach highest professional potential
  • Carrying out compliance tasks including inventory management and night fill jobs
  • Performing manual labour such as splitting pallets and working loads
  • Maintained high quality service during peak periods and high stress situations
  • Ensured compliance with all health, safety, and security regulations within the workplace
  • Collaborated with other departments to ensure efficient workflow and successful completion of projects.

GENERAL LABOURER TEAM MEMBER

McDonalds Northbound
06.2019 - 06.2021
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
  • Communicated effectively with customers, supervisors, and team members
  • Performed opening and closing duties, including store cleaning and restocking
  • Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
  • Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs
  • Operated POS systems and input information into company computer programs.

Education

Diploma of Arts - Arts

Victoria University
Melbourne, VIC
07.2024

Responsible Service of Alcohol -

Liquor Control Victoria
02.2023

First Aid Certificate -

Australia Wide First Aid
10.2022

Skills

  • Physical Labour
  • Operational efficiency
  • Risk assessment
  • Excellent communication
  • Adaptability and flexibility
  • Technical proficiency
  • Customer Service

References

  • SCOTT PEARSON, Department Manager, Coles Ltd - Direct Manager, (045) 958-3348, unknown@gmail.com
  • MARGARET SIROLLI, Store Manager, Coles Ltd - General Manager, (041) 046-0917, unknown@gmail.com
  • MATT CLIFFORD, Duty Manager, Coles Ltd - General Manager, (049) 738-9795, unknown@gmail.com

Timeline

TEAM MEMBER & DUTY MANAGER

Coles Ltd
06.2021 - Current

GENERAL LABOURER TEAM MEMBER

McDonalds Northbound
06.2019 - 06.2021

Diploma of Arts - Arts

Victoria University

Responsible Service of Alcohol -

Liquor Control Victoria

First Aid Certificate -

Australia Wide First Aid

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