Summary
Overview
Work History
Education
Skills
Sports, Music
Timeline
Generic

Benjamin Woodruff

Weston,ACT

Summary

Dedicated and well liked Customer Service professional with years of experience in retail work. This experience has lead to enhanced interpersonal people skills with both customers and coworkers. Other skills such as merchandising, carrying out store operations and general life skills have been gained from the valued time in previous positions.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Target Australia
01.2021 - Current
  • Regularly interacting with customers, with questions and needs and helping them to better their shopping experience in any way possible.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Working at the customer service point, and interacting with customers with a whole range of different needs. From assisting with returning items to helping with complaints and issues.
  • Worked on other store operations, such as merchandising areas, stocking shelves and cleaning, configuring store fittings, taking and breaking down stock deliveries, and assisting at payment checkouts.

Fast Food Worker

McDonald's
12.2019 - 12.2020

    • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
    • Processed orders on POS system and accepted cash and charge payments.
    • Promptly resolved customer complaints, escalating major issues to supervisor.
    • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
    • Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
    • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.

Education

UC Connect - General

University of Canberra
Canberra, ACT
12.2023

High School Diploma -

Lake Ginninderra College
Belconnen, ACT
12.2023

Skills

  • Store maintenance
  • Critical thinking
  • Merchandising
  • Customer service
  • Active listening
  • Communication
  • Building rapport
  • Interpersonal skills
  • Time management
  • Money handling abilities
  • Problem-solving abilities

Sports, Music

Sports have always been a major part of my life. I have played in both soccer and basketball competitions for over ten years now. In doing this it has taught many different lessons and skills on and off the field. Not only have I become a better sportsperson but I have also learned valuable lessons about teamwork, friendship and conflict. Playing these sports has definitely made me a more well rounded person over the years.


Playing the piano is another hobby of mine and one that im proud of. Over the past few years I have taught myself how to play the piano and have now gotten to a point where I can play some complicated and impressive pieces of music. Its something im proud of because it was not an easy thing to do at all, teaching myself was extremely frustrating at times but that was something that I worked through and now I can play quite well.

Timeline

Customer Service Representative

Target Australia
01.2021 - Current

Fast Food Worker

McDonald's
12.2019 - 12.2020

UC Connect - General

University of Canberra

High School Diploma -

Lake Ginninderra College
Benjamin Woodruff