Benjamine Musonda
Willetton,WA
Summary
IT professional with a Diploma in Information Technology and pursuing a bachelor's degree. Dedicated to deepening expertise in the field. Hands-on experience in IT support, system maintenance, and technical troubleshooting through volunteer work and professional roles. Successfully assisted in maintaining networks, providing technical support, and advising clients on technology solutions. Strong foundation in computer hardware, software setup, and system optimization. Eager to expand knowledge. Committed to continuous learning and view this opportunity as a crucial step in honing skills and making meaningful contributions to a dynamic IT team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technology Support And Sales Specialist
Officeworks Subiaco
04.2024 - Current
- Company Overview: Providing Customer Focused IT Solutions
- Offering 1st level hardware and software support and troubleshooting
- Serving Customers with hardware and software selections, ensuring optimal tech service
- Delivering quality tech support, enhancing team productivity and customer experience
- Providing Customer Focused IT Solutions
Retail Sales assistant
Merrel Waterford/ HarbourTown plaza
01.2023 - 12.2023
- Provided exceptional customer service by assisting customers with product selection and inquiries
- Managed store operations, including opening, closing, and working independently to maintain efficiency
- Contributed to a substantial increase in sales performance through strong negotiation and sales skills
- Collaborated effectively with team members, demonstrating strong work ethic and teamwork to achieve store goals
Residential Advisor
Unilodge
11.2022 - 01.2023
- Developed strong leadership skills while supporting and mentoring residents in a diverse community
- Earned certifications in First Aid, Mental Health, Fire Warden Training, and Event Management to enhance safety and wellbeing
- Promoted resident wellness by organizing events and fostering a supportive living environment
- Responded proactively to emergencies, ensuring the safety and security of all residents
Education
Bachelor - Information Communication Technology
Stanley College
12.2025
Diploma - Information Technology
Curtin College
12.2023
Skills
- Strategic Sales Management
- Customer Engagement
- VPN configurationTerritory management
- Software installation
- IT troubleshooting
- Problem-solving skills
- Information security
- End user support
- Computer assembly
- Remote support
- Network troubleshooting
- IP addressing
Personal Information
Title: IT Specialist
Accomplishments
- team member of the month November at Officeworks
- Contributed to best Merrel retail store of WA 2023
- Completed intensive training in database fundamentals and software engineering.
- Certificate of Appreciation for Volunteering in coordinating Curtin College Orientation
Languages
English
Native or Bilingual
Interests
- Electronics and Circuit Building
- Supporting STEM education initiatives and mentorship programs
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Sustainable Tech Innovations
- Youth Development Programs
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
- Music
Certification
- Diploma of Information Technology.
- WA Driver's License.
- First Aid Certification.
- IELTS English Language Proficiency.
- NDIS Screening Check.
- Working With Children Check(Volunteering).
Affiliations
- Australian Computer Society (ACS) Member
Timeline
Technology Support And Sales Specialist
Officeworks Subiaco
04.2024 - Current
Retail Sales assistant
Merrel Waterford/ HarbourTown plaza
01.2023 - 12.2023
Residential Advisor
Unilodge
11.2022 - 01.2023
Diploma - Information Technology
Curtin College
Bachelor - Information Communication Technology
Stanley College
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