Benjamyn Smith
Hobart,TAS
Summary
Experienced Service Officer skilled in managing complaints and pension claims. Resolves issues efficiently while explaining policy and eligibility requirements. Combines technical support experience with staff training to enhance team collaboration and operational efficiency. Detail oriented Service Officer skilled in problem solving, teamwork, and effective communication. Proven track record of processing applications accurately and guiding customers through complex documentation, leading to improved service delivery and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Service Officer
Services Australia
Hobart, Tas
06.2022 - Current
- Processed applications for income support payments, ensuring accuracy and timely delivery.
- Communicated policy changes to customers and staff, ensuring comprehensive understanding.
- Collaborated with team members to improve service delivery processes.
- Guided customers on documentation requirements for service eligibility, enhancing understanding and compliance.
- Resolved client issues by providing timely and effective solutions.
- Resolved customer complaints promptly and efficiently.
- Adhered to company policies when dealing with customers or resolving issues.
- Performed higher duties such as Facilitating , Call listening, and one on one support.
- Provided technical support to peers, assisting with troubleshooting and resolving issues.
- Trained staff in telephony and processing for income support payments, improving overall service capability.
Service Officer
HAYS Employment
Hobart, TAS
07.2021 - 06.2022
- Handled phone inquiries professionally, ensuring callers received accurate information to address their needs.
- Provided customers with precise information about services and entitlements.
- Facilitated connections between individuals and community resources during COVID-19 and emergencies, enhancing access to vital support.
Kitchen Hand
ALCEME
HOBART, TAS
02.2018 - 03.2021
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Received deliveries of food items and stored them properly.
- Followed recipes accurately while adhering to portion control standards.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
Education
Elizabeth College
Hobart, TAS01-2007
Skills
- Application processing
- Policy communication
- Customer service
- Customer complaint management
- Technical support
- Troubleshooting
- Staff training
- Problem solving
- Teamwork and collaboration
- Effective communication
- Excellent communication
Timeline
Service Officer
Services Australia
06.2022 - Current
Service Officer
HAYS Employment
07.2021 - 06.2022
Kitchen Hand
ALCEME
02.2018 - 03.2021
Elizabeth College