Benjaphorn Chotbawonwit
Greenslopes,QLD
Summary
Friendly and energetic Receptionist/Wait staff committed to delivering excellence in all facets of customer service and administrative support. Offering great experiences for customers with positive attitude
Overview
3
3
years of professional experience
Work History
Waitress
Modern Thai Restaurant
02.2024 - Current
- Greet new customer and take drink/food orders.
- Collaborate with team members to consistently provide efficient service during peak hours.
- Maintain clean and organize dining area, contributing to a pleasant atmosphere for guests.
- Handle high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Medical Receptionist
BeWell Medical Center
12.2022 - 04.2023
- Pleasantly greeted patients and supported office staff with operational requirements and administrative tasks
- Kept patients' appointments on schedule by informing GP
- Answered phone calls/emails, scheduled appointments and handle patient inquiries
- Organized events and conferences such as a 'Dutch Seminar'
- Obtained payments from patients and scanned identification and insurance cards.
FOOD AND BEVERAGES TRAINEE
Veranda High Resort Chiang Mai
11.2020 - 03.2021
- Participated in staff training sessions, enhancing knowledge of industry trends and best practice
- Distributed food during busy peak periods to drive customer satisfaction.
- Gained proficiency in using various foodservice equipment, including espresso machines, blenders, and POS systems.
- Made food and (alcoholic) drinks according to standard recipes with requested changes for customer satisfaction.
Education
Bachelor of Arts - Tourism
Chiang Mai University
Chiang Mai, Thailand04.2021
Skills
- Work under pressure: Being able to multi-task
- Cultural Awareness: Learning and following rules of various culture
- Cultural immersion: Ability to adapt to different environment
- Multi-lingual: Dutch, English & Thai
- Interpersonal: High emotional intelligence to communicate with different background
- Adaptable and Flexible: Being a fast learner to give best performance
- Customer Service: Having similar experiences in restaurant and hotel industry
- Friendly, Positive Attitude: Always smiling!
- Customer Service: Having similar experiences in restaurant and hotel industry
- Friendly, Positive Attitude: Always smiling!
Extracurricular Activities
- Resided as an Au pair in Rotterdam, the Netherlands for 1 year: took care of 4 children
- Dutch Courses Rotterdam: Beginners
- Participated in "Training of Personality Course" at SYN Hotel, Chiang Mai
- Participated as an assistant in Thai Language and Culture plus Tourism research with American Students from University of Puget Sound
Timeline
Waitress
Modern Thai Restaurant
02.2024 - Current
Medical Receptionist
BeWell Medical Center
12.2022 - 04.2023
FOOD AND BEVERAGES TRAINEE
Veranda High Resort Chiang Mai
11.2020 - 03.2021
Bachelor of Arts - Tourism
Chiang Mai University
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