Benjamin Marshman
Frankston
Summary
Results-oriented achiever with a proven ability to consistently exceed targets and drive success in fast-paced environments. Combining strategic thinking with hands-on experience, delivers impactful solutions that enhance organizational performance. Versatile skills in project management, problem-solving, and collaboration bring a fresh perspective and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Winery Worker
Crittenden Estate
12.2020 - 08.2023
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Actor
Real People
04.2019 - 10.2023
- Collaborated with directors, producers, writing staff and performance teams to determine optimal performance strategies and perfect approaches
- Leveraged skills in gesturing, body movement and special voices to draw in audience members and build emotional engagement
- Acted in numerous productions, performing alongside various well-known actors and actresses
- Practiced lines and scenes independently and collaboratively to prepare for performances.
- Managed time to arrive on set when required to not delay rehearsals and shows.
Sales Associate
Dan Murphy's Frankston
02.2016 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Tracked stock using company inventory management software
- Maintained records related to sales, returns and inventory availability
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Maintained organized, presentable merchandise to drive continuous sales
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Educated customers on promotions to enhance sales
- Prepared merchandise for sales floor by pricing or tagging
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
Education
VCE Completion - Unscored
Balcombe Grammar School
Mount Martha, VICDiploma - Counselling
Chisholm Institute
Melbourne, VIC12-2024
Skills
- Customer relations
- Point-of-sale system operation
- Cash drawer management
- Product upselling
- Exceptional communicator
- Professional demeanour
- Accepts direction and coaching graciously
- Television and film background
Certification
- Diploma of Counselling - Chisholm Institute - 2024
Timeline
Winery Worker
Crittenden Estate
12.2020 - 08.2023
Actor
Real People
04.2019 - 10.2023
Sales Associate
Dan Murphy's Frankston
02.2016 - 04.2019
VCE Completion - Unscored
Balcombe Grammar School
Diploma - Counselling
Chisholm Institute
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