Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Bern Wills

Gippsland,VIC

Summary

Driven Retail Sales Associate with a proven track record at Own Brands, excelling in customer service and relationship building. Mastered problem-solving and communication, significantly enhancing customer loyalty and store reputation. Demonstrates exceptional teamwork and adaptability, embodying reliability with a focus on impactful results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Own Brands
01.2022 - 08.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Education

Aged Care/disabilities

Gippsland Tafe
2013

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Relationship Building
  • Fluent in English
  • Honest and Dependable
  • Reliable and Responsible
  • Organization
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Excellent Written and Verbal Communication
  • Staff Support

Accomplishments

Previous to retail work I studied aged care and disabilities at gippsland tafe where i acquired my certificate.

This was a great building block for myself to later implement in my passion of working with disabilities and or mental health sector.

Certification

First aid

Cpr

Wwc

National police check

Ndis worker screening check

Additional Information

My goal is to make a meaningful career helping people from all walks of life.

As a disability support worker I have the opportunity to assist with basic life skills, showering, toileting, feeding, therapies, meals, grocery shopping, transportation, appointments,companionship and emotional support.

I am able to adapt to challenging situations positively and creatively.

I am able to respond with empathy consistency,routine,predictability and calmess to ensure everyone has a great experience.

Timeline

Retail Sales Associate

Own Brands
01.2022 - 08.2024

Aged Care/disabilities

Gippsland Tafe
Bern Wills