BERNA BEKTAS
Yuroke,VIC
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Administrative & Customer Service Officer
Generation Life
Melbourne, VIC
06.2023 - Current
- Assisting enquiries from investors, advisers & key stakeholders.
- Train and guide new junior employees on procedures.
- Quality check the standard BAU process
- Development and maintenance of new Standard Operating Procedures (SOPs).
- Responsible for the training & development of Client Services & Operations staff on new standard operating procedures (SOPs).
- Responsible for liaising with the Risk & Compliance team to review any foreseen risk and compliance issues in the Operations & Client Services team.
Junior Sales Agent
Woodards Carlton
01.2023 - 03.2023
- Building and managing a client database including nurturing directors client database
- Campaign Management, prepare marketing for sales boards and brochures
- Communicating and providing instructions to VA’s, reception and customer care team
- Listing presentations to secure business
- Executing exceptional customer service to prospective and current vendors and buyers;
- Hosting Open for Inspections
Sales Associate
Ray White Glenroy
09.2020 - 12.2022
- Building and managing a client database
- Campaign Management, prepare marketing for sales boards and brochures
- Communicating and providing instructions to VA’s, reception and customer care team
- Prospecting including door knocking, cold calling and DL letter box drops;
- Executing exceptional customer service to prospective and current vendors and buyers;
- Hosting Open for Inspections
Sales Assistant to director
The Eleet
04.2020 - 09.2020
- Assist director’s calendar
- Organising photographer appointments/schedule
- Coordinating client bookings, meetings and settlement
- Attend property photoshoots
- Prospecting including door knocking, cold calling and DL letter box drops;
Level 3 Pharmacy Assistant/Weekend Manager
Chemist Warehouse
12.2011 - 03.2020
- Completion of S2/S3 pharmacy training
- Lead staff members by assigning work tasks, organise weekend rosters, training and supervising all employees as well as attending weekly manager’s meetings
- Execute administrative duties, including answering phones, operating cash registers, restocking inventory, taking in prescription orders and counselling patients on over-the-counter products
Education
Bachelor of Business - Accounting
RMIT University
03-2019
Secondary education -
Strathmore Secondary College
01.2014
Skills
- Communication Skills
- Database management
- Sales Skills
- Technical support
- Delegation
- Strategic Planning
- Attention to detail
- Critical thinking
- Time management
References
Please ask for contact information.
Extracurricular Activities
Rock-climbing, Hobby Business Students’ Society (RMIT), Member, 2015-2018
Volunteercommunitywork
- 2019 MS Walk & Fun Run, Participant, Ran 5 kilometres for the MS Foundation and fundraised money to help support the various programs and services that changes the lives of people living with MS.
- 2017 Run Melbourne, Volunteer, Cloakroom attendant.
Professional Development
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Publisher
Affiliations
- Beekeeping
- Book Club
- Hiking
Certification
- Real Estate Licence
Timeline
Senior Administrative & Customer Service Officer
Generation Life
06.2023 - Current
Junior Sales Agent
Woodards Carlton
01.2023 - 03.2023
Sales Associate
Ray White Glenroy
09.2020 - 12.2022
Sales Assistant to director
The Eleet
04.2020 - 09.2020
Level 3 Pharmacy Assistant/Weekend Manager
Chemist Warehouse
12.2011 - 03.2020
- Real Estate Licence
Bachelor of Business - Accounting
RMIT University
Secondary education -
Strathmore Secondary College
Similar Profiles
Fabiola BorschmanFabiola Borschman
Corporate Receptionist | Administrator P&C at Generation LifeCorporate Receptionist | Administrator P&C at Generation Life
Vena HarrisVena Harris
Life Coach at Life Coach GenerationLife Coach at Life Coach Generation
Jared FocklerJared Fockler
Journeyman Lineman at Tri-State Generation and TransmissionJourneyman Lineman at Tri-State Generation and Transmission