Bernice Kyei
Melbourne
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
2
2
years of professional experience
Work History
Retail Worker
Target
10.2023 - 06.2024
- Answered incoming calls and emails to provide product information, features and benefits.
- Increased sales and customer satisfaction through personalized servicing.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Retail Worker
Trendy Avenue Boutique
02.2022 - 09.2023
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Retail Worker
Excellence Boutique Head Office
04.2022 - 01.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Diploma of Arts - Fashion Design And Textiles
Kumasi Technical University
Ghana- Kumasi 08.2019
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
- Shipment Receiving
- Sales proficiency
- Attention to Detail
Timeline
Retail Worker
Target
10.2023 - 06.2024
Retail Worker
Excellence Boutique Head Office
04.2022 - 01.2023
Retail Worker
Trendy Avenue Boutique
02.2022 - 09.2023
Diploma of Arts - Fashion Design And Textiles
Kumasi Technical University
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