Bertille Postigo
Kalbarri,WA
Summary
Dynamic Hospitality Manager with a proven track record at Vanessa Nguyen, excelling in staff management and guest relations. Expert in inventory control and event coordination, fostering a positive work environment while resolving conflicts effectively. Committed to delivering exceptional customer service and enhancing operational efficiency.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Hospitality Manager
Vanessa Nguyen
Kalbarri, WA
06.2022 - 09.2025
- Managed daily operations and staff scheduling for seamless guest experiences.
- Developed and implemented training programs for new team members.
- Oversaw inventory management to ensure adequate supplies for operations.
- Coordinated events and catering services to meet client specifications.
- Handled guest complaints and provided effective resolutions promptly.
- Maintained cleanliness and organization of public areas and facilities.
- Collaborated with vendors to source quality products for the establishment.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
Hospitality Manager and Barista
Marni Castley
Streaky bay, South Australia
05.2021 - 05.2022
- Managed daily operations and staff
- Oversaw inventory management to ensure adequate supplies for operations.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Prepared and served a variety of coffee beverages to customers daily.
- Trained new baristas on beverage preparation techniques and customer service skills.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Education
Hospitality And Tourism Management
Saint Chely D’Apcher
France 09.2012 - 06.2016
Skills
- Event coordination
- Guest relations
- Budget management
- Inventory control
- Staff management
- Customer service
- Conflict resolution
- Attention to detail
Languages
French
First Language
Spanish
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Hospitality Manager
Vanessa Nguyen
06.2022 - 09.2025
Hospitality Manager and Barista
Marni Castley
05.2021 - 05.2022
Hospitality And Tourism Management
Saint Chely D’Apcher
09.2012 - 06.2016