Milly Christensen
Mount Eliza,Victoria
Summary
I am a confident, articulate person with a commendable ability to work with others to achieve set outcomes. I am young yet mature, with developing employability skills and personal attributes that support work skills. I successfully completed Year 12 at Padua College, and I am looking for a professional deployment to further my experience and skill set. Leadership and communication skills were developed and demonstrated through participation in function management and hospitality experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Casa De Playa
Mornington , Vic
11.2020 - Current
- Followed local regulations for events and obtained necessary permits.
- Identified potential issues that could affect the successful completion of an event.
- Provided onsite support during setup and teardown activities as needed by coordinating with other staff members or contractors.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Explained goals and expectations required of trainees.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Instructed new staff members on food handling procedures and service techniques.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Developed good working relationships with fellow employees through effective communication.
- Created media plans and monitored performance against objectives.
- Maintained a neat and orderly lobby area for customers' comfort.
- Followed up with customers on their satisfaction with food quality and service throughout their visit.
- Accepted payments from guests for dine-in and take-out foods.
- Greeted and welcomed customers as they arrived at the restaurant.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Front of House Employee
Rebel Donuts
Morningtonh , VIC
09.2019 - 11.2021
- Greeted and talked pleasantly with customers to promote positive image for business.
- Maintained safe food handling practices to prevent germ spread.
- Worked with managers to report and resolve customer issues or concerns.
- Answered phone calls, took reservations, and answered inquiries.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Checked food quality regularly before serving it to customers.
- Checked stock levels of ingredients and notified managers when more was needed.
- Made and stocked bulk orders to be delivered to IGA across victoria
Education
Padua College
01.2023
Kunyung Primary School
01.2018
Skills
- Decision-Making
- Effecient communication skills
- work flexible hours
- commited to getting the job done and providing better swervice then what is expected
- Event Planning
- Food Service Knowledge
- Staff Management
- Food Service
- Payment Processing
- Suggestive Selling
- Food Running
- Beverage Preparation
- Guest Relations Management
- Customer Service
- Complex Problem-Solving
- Wait List Management
- Reservation Management
- Large Party Preparation
- Event Coordination
References
Available upon request
Affiliations
- Volunteer lifesaver at Mornington Beach
Accomplishments
- SRC
- Sport and recreation certificate
- Yr 12 graduation
Certification
- RSA
Timeline
Hospitality Manager
Casa De Playa
11.2020 - Current
Front of House Employee
Rebel Donuts
09.2019 - 11.2021
Padua College
Kunyung Primary School
- RSA
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