Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Clarke

Perth

Summary

I am a compassionate and motivated student anaesthetic technician with a background in healthcare and customer service. I bring excellent communication, time management, and problem-solving skills, developed through supporting patients and working effectively in team-based environments. I am a fast and enthusiastic learner who enjoys taking on new challenges, and I am committed to delivering safe and reliable support in the operating theatre. I thrive in roles that allow me to apply my existing skills while continuously learning and contributing to high-quality patient care.

Overview

8
8
years of professional experience

Work History

Group Admissions Support Officer

St John of God Health Care
04.2024 - Current
  • Providing high quality customer service to all patients contacting the call centre for assistance with online admissions.
  • Assisting patients with completing their Patient Registration, Pre-Admission & Informed Financial Consent forms via the patient portal.
  • Understanding the patient's needs and showing hospitality, compassion & care in every conversation.
  • Receiving and responding to inbound calls and emails in a timely manner.
  • Making outbound follow up calls/emails to patients.
  • Managing and resolving patient queries and complaints.
  • Processing patient registrations that come via the online portal and ensuring that all demographic information is updated into WebPAS correctly.
  • Identifying & reporting any errors or discrepancies when processing patient information on WebPAS.
  • Resolving & correcting any errors identified in BOT reports.
  • Managing multiple tasks with good judgment & critical thinking skills while meeting deadlines.

Admin/Receptionist

Northbridge Chiropractic
11.2020 - 03.2024
  • Welcoming incoming patients while providing a professional & friendly atmosphere.
  • Responding to & resolving patient problems & complaints.
  • Assigning daily tasks for myself & the rest of the team.
  • Creating policy & procedure manuals.
  • Providing prompt & knowledgeable service by phone & email for new, current & potential patients.
  • Knowledge of Xero, FrontDesk, PracSuite & Microsoft Suite software packages.
  • Scheduling patient appointments & treatment plans.
  • Processing cash & card payments/invoices.
  • Updating client records & clinical notes.
  • Payroll duties, tracking staff KPIs & compiling patient retention data reports.
  • Social media & marketing management (coordinating monthly plans, filming & editing content, scheduling posts/stories & moderating business social media interaction).
  • Liaising with local businesses for promotion, collaboration & creating potential referral networks.
  • Restocking, tracking & maintaining office & medical supplies.

Barista & Cafe Sales Assistant

The 'Pear'fect Pantry
07.2020 - 12.2020

Approved Manager, 2IC & Barista

Brika Meze Bar
02.2020 - 08.2020

Cafe Barista

Lawley's Bakery
11.2018 - 04.2020

Host/Referee

BOUNCEinc
06.2017 - 12.2017

Education

Diploma - Anaesthetic Technology & Practice

North Metropolitan TAFE
Perth, WA
12-2025

UniReady Entrance Program -

Curtin University
Perth, WA
12-2022

Cert III in Ballet Performance 52701WA -

Charlesworth Ballet Institute
Burswood, WA
12-2016

High School Diploma -

Schools of Isolated And Distance Education
Leederville
12-2016

Skills

  • Assisting anaesthetists during induction, maintenance, and emergence of anaesthesia
  • Preparing, cleaning, and maintaining anaesthetic equipment and sterile environments
  • Monitoring patient vital signs and supporting safe positioning and comfort
  • Applying infection control practices and safety protocols in the operating theatre
  • Supporting airway management and basic anaesthetic pharmacology knowledge
  • Accurate documentation and adherence to clinical checklists and procedures
  • Strong teamwork and communication with multidisciplinary healthcare staff
  • Reliable, adaptable, and calm under pressure in fast-paced clinical settings

Timeline

Group Admissions Support Officer

St John of God Health Care
04.2024 - Current

Admin/Receptionist

Northbridge Chiropractic
11.2020 - 03.2024

Barista & Cafe Sales Assistant

The 'Pear'fect Pantry
07.2020 - 12.2020

Approved Manager, 2IC & Barista

Brika Meze Bar
02.2020 - 08.2020

Cafe Barista

Lawley's Bakery
11.2018 - 04.2020

Host/Referee

BOUNCEinc
06.2017 - 12.2017

Diploma - Anaesthetic Technology & Practice

North Metropolitan TAFE

UniReady Entrance Program -

Curtin University

Cert III in Ballet Performance 52701WA -

Charlesworth Ballet Institute

High School Diploma -

Schools of Isolated And Distance Education

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