Bethany Halket
Summary
A dynamic professional with over 5 years of dedicated experience in providing exceptional customer service across various industries. Leveraging a background in hospitality management, I have effectively overseen teams and operations, demonstrating adeptness in leadership and team collaboration. Known for my bubbly personality and enthusiasm, I bring a positive energy to every interaction and work diligently to foster positive relationships. With a strong determination to continuously improve my skills, I am a fast learner who thrives in fast-paced environments. Committed to achieving shared goals, I excel in working collaboratively within team settings to deliver outstanding results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Assistant
H&M
10.2022 - 01.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring A positive experience for all clients.
- Processed transactions accurately while maintaining A high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- visual merchandising products to look attractive and appeal to potential customers.
- Increasing membership/customer loyalty percentage.
Shift Manager
McDonald's
08.2017 - 10.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Certificate IV - Community Services
Victoria University
Werribee12.2020
Skills
- Management skills
- Cash Handling
- Goal-Oriented
- Sales expertise
- Interpersonal skills
- problem solving & critical thinking
- Adaptability
- Working well under pressure
Certification
- First aid Training - January 2022 - 2025
References Available At Request
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Timeline
Sales Assistant
H&M
10.2022 - 01.2024
Shift Manager
McDonald's
08.2017 - 10.2022
Certificate IV - Community Services
Victoria University