Summary
Work History
Education
Skills
Languages
Timeline
Generic

BETILIA LOPEZ CARRILLO

Melbourne,VIC

Summary

Motivated Service Worker with exceptional social skills, communication abilities and a background in customer service. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly person with great people skills and sales experience. Committed to creating personalized customer experiences while offering expertise in Hospitality and Age Care.

Work History

Coffee Assistant

Quattro Passi Cafe
01.2022
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Collaborated with team members to maintain an inviting store atmosphere that encouraged repeat business from satisfied customers.
  • Positively impacted store reputation by proactively addressing any customer concerns or complaints promptly with the goal of finding satisfactory resolutions.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Promoted a safe working environment by adhering to company policies and procedures regarding cleanliness, food handling, equipment operation, and cash handling protocols.
  • Ensured product freshness by routinely stocking shelves with new inventory while discarding expired items accordingly.
  • Consistently met or exceeded daily sales targets through suggestive selling techniques and proactive promotion of menu items.

Hospitality Worker

Troys hospitality staff
SYDNEY, NSW
01.2022 - Current
  • .
  • Operated cash register to record transactions accurately and efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Used in-store system to locate inventory and place special orders for customers.

Aged Care Worker

Roberto ARROYO
SIDNEY
2022.11 - 2024.01
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Completed regular check-ins and progress report for each client.
  • Scheduled daily and weekly care hours for client caseload.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored and assisted residents through individual service plans.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Assistance Fashion Dissiner

Julio Valdes Couture
01.2020 - 01.2020
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Improved visual merchandising by creating eye-catching displays and effectively utilizing store space.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Greeted customers, identified needs and provided product advice.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Education

High School Diploma -

Greystanes High School
Greystanes, NSW
01.2021

High School Diploma -

Politecnico Gran Colombiano
Colombia
01.2019

Skills

  • Problem-Solving
  • Schedule Management
  • Care Plan Adherence
  • Physical therapy administration

Languages

English
Professional Working

Timeline

Aged Care Worker

Roberto ARROYO
2022.11 - 2024.01

Coffee Assistant

Quattro Passi Cafe
01.2022

Hospitality Worker

Troys hospitality staff
01.2022 - Current

Assistance Fashion Dissiner

Julio Valdes Couture
01.2020 - 01.2020

High School Diploma -

Greystanes High School

High School Diploma -

Politecnico Gran Colombiano
BETILIA LOPEZ CARRILLO