Zihan Ma
Sydney,NSW
Summary
I am bringing friendly and positive attitude to coffee environment, along with genuine passion for delivering exceptional customer service. Possesses solid understanding of coffee brewing techniques and ability to quickly learn and adapt to various tasks, including operating coffee machines and cash registers. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction through attentive service and quality products.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Coffee Assistant
Mingyuan Liu
07.2023 - 02.2024
- Enhanced customer satisfaction by providing efficient and friendly service in this fast-paced coffee shop environment.
- Mastered various brewing techniques to accommodate diverse customer tastes and preferences for hot or cold beverages.
- Maintained clean and organized workspaces for optimal efficiency and compliance with health regulations.
- Consistently met or exceeded daily sales targets through suggestive selling techniques and proactive promotion of menu items.
All Round General Laborer
Chinese Restaurant Tianfu Zhenyan
03.2023 - 06.2023
- Contribute to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.
- Prepare and make fruit plates and a variety of floral tea.
- Order food for the guests and place the order.
Education
Master of Science - Data Analytics
University of Sydney
Sydney, NSW07.2025
Skills
- Order Management
- Espresso machine operation
- Mandarin (Chinese) speaking
- Exceptional customer service
- Friendly and outgoing
- Hospitality service expertise
Certification
- SITHFAB025-Prepare and serve espresso coffee
- SITXFSA005 - Use hygienic practices for food safety
- Latte Art Grading Certificate - Coffee Skills Program.
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Coffee Assistant
Mingyuan Liu
07.2023 - 02.2024
All Round General Laborer
Chinese Restaurant Tianfu Zhenyan
03.2023 - 06.2023
- SITHFAB025-Prepare and serve espresso coffee
- SITXFSA005 - Use hygienic practices for food safety
- Latte Art Grading Certificate - Coffee Skills Program.
Master of Science - Data Analytics
University of Sydney
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