Bettina Cilia

I am currently taking part in reservist training for this position.

Duties include

• assisting in the construction of temporary roads, bypasses and fords
• conducting demolition tasks
• constructing field defences and obstacles
• using and maintaining power tools
• producing potable water using water purification equipment
• concreting construction tasks

• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective recommendations for guests.
• Monitored guest feedback, using to improve service and departmental operations.
• Offered superior guest relations by greeting and guiding visitors to appointments and staff members.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.

• Coordinated soft and hard site services to ensure alignment with civil works program and specifications.
• Supported site management by overseeing contractor performance and ensuring adherence to project timelines and safety standards.
• Assisted in procurement and delivery scheduling of construction materials and plant hire.
• Monitored compliance with WHS protocols and contributed to daily site safety inspections and reporting.

• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Forecasted demand and scheduled employees effectively to handle coverage needs.
• Established team priorities, maintained schedules and monitored performance.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.