Bev Brophy
Peregian Beach,QLD
Overview
19
19
years of professional experience
Work History
Administration Services
Pronto Software
Brisbane, QLD
02.2005 - 12.2023
- PA to Pronto Brisbane General Manager
- Sales Administration and travel for all employees
- Pronto has a strong presence in Papua New Guinea, Fiji and Zambia so my job involved the travel and accommodation bookings and visas
- Coordination of Pronto involvement in trade shows around the country and in the Pacific region
- Responded to customer requests efficiently and with knowledgeable assistance
- Monitored and maintained organized work space, confirming efficient operations. Booking and set up of on site training needs for customers
- Fielding calls from customers and passing their queries to the relevant member of the Support Team
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Updated account information to maintain customer records
- Collaborated with team members to develop best practices for consistent customer service delivery
- Exhibited high energy and professionalism when dealing with clients and staff
Education
Diploma Secretarial Studies - Administration
Salisbury Polytech
Salisbury Rhodesia12.1973
Skills
- Administration skills
Timeline
Administration Services
Pronto Software
02.2005 - 12.2023
Diploma Secretarial Studies - Administration
Salisbury Polytech