Bev Brophy

Pronto Software

02.2005 - 12.2023

PA to Pronto Brisbane General Manager
Sales Administration and travel for all employees
Pronto has a strong presence in Papua New Guinea, Fiji and Zambia so my job involved the travel and accommodation bookings and visas
Coordination of Pronto involvement in trade shows around the country and in the Pacific region
Responded to customer requests efficiently and with knowledgeable assistance
Monitored and maintained organized work space, confirming efficient operations. Booking and set up of on site training needs for customers
Fielding calls from customers and passing their queries to the relevant member of the Support Team
Handled customer inquiries and suggestions courteously and professionally
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Updated account information to maintain customer records
Collaborated with team members to develop best practices for consistent customer service delivery
Exhibited high energy and professionalism when dealing with clients and staff