RHEANN HILL
Victoria,VIC
Summary
Hands-on recreation and operations professional supporting safe, efficient service in camps, pools, and hospitality settings. Coordinates teams, manages activity flow, handles cash and admin tasks accurately, and applies safety, hygiene, and responsible service standards to keep people supported and operations running smoothly.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Food and Beverage Supervisor
Beer Deluxe
Albury, NSW
02.2025 - 11.2026
- Tracked stock levels, rotated beverages, and restocked fridges and taps to ensure availability during service.
- Supported floor staff, bartenders, and hosts during high-volume service periods.
- Processed POS transactions, managed tabs, and completed end-of-shift cash handling accurately.
- Applied food safety, hygiene, and responsible alcohol service standards.
- Trained team members on menu knowledge and service procedures.
- Resolved guest complaints with prompt, professional communication to enhance guest experience.
- Monitored dining room activity to ensure prompt service, maintain table cleanliness, and promote guest satisfaction.
All Rounder
Weekaway Recreational Camp
01.2024 - 01.2025
- Supervised participants during outdoor activities while ensuring all safety procedures were followed.
- Instructed activities and conducted safety briefings for school groups and recreational clients to ensure safe participation.
- Coordinated daily activity operations, time management, and participant engagement.
- Facilitated camp operations through activity setup, maintenance reporting, housekeeping, and pack-down to maintain a smooth experience.
- Worked collaboratively within a fast-paced team environment to create positive camp experiences.
Outdoor Pool Manager / Senior Lifeguard
Avenel Outdoor Pool, Belgravia Leisure
01.2022 - 01.2025
- Managed daily operations of seasonal outdoor pool facilities, ensuring safety compliance and creating a secure environment for patrons.
- Supervised lifeguard teams, coordinated rosters, and maintained shift coverage to ensure uninterrupted safety and service.
- Delivered first aid and emergency response during emergencies, effectively mitigating risks and ensuring patron safety.
- Administered first aid and responded to emergencies in a timely manner to ensure patron safety.
- Provided professional customer service to patrons and community members.
Receptionist / Disability Support Worker
Amwrelle Cleaning and Home Care Services
09.2022 - 01.2024
- Provided transport and daily living support while fostering strong communication with clients and staff to enhance service delivery.
- Managed customer communications, administration tasks, invoicing, payroll, and rostering to ensure seamless operations.
- Maintained accurate professional records using Xero, MYOB, ShiftCare, and Microsoft Office to support efficient operational workflows.
Membership Consultant
Fernwood Fitness
Shepparton, vic
2023 - 2023
- Guided prospective members through club tours and program options.
- Explained membership benefits, pricing, and facility services to visitors.
- Conducted facility tours for new members.
- Processed new member registrations and ensured accuracy of account records.
- Followed up with leads by phone, email, and in-club communication.
- Addressed member inquiries regarding club services and benefits. and resolved basic concerns promptly.
- Supported retention efforts through friendly service and member check-ins.
- Maintained detailed records for membership transactions, including renewals, cancellations, and upgrades to support streamlined operations.
- Promoted club services by actively distributing flyers and brochures at local businesses to increase community awareness.
- Handled incoming calls about membership inquiries and requests for additional information.
Gym Attendant Supervisor / Lifeguard
Puckapunyal Fitness Centre
10.2018 - 09.2021
- Oversaw gym and aquatic facilities, ensuring adherence to operational safety procedures for patron wellbeing.
- Performed equipment inspections and ensured readiness of rescue equipment to maintain safety standards.
- Delivered first aid support and upheld high customer service standards to enhance patron experience.
Allens Lollies | Seymour/Kilmore Toyota | Seymour Club
- Experience across production operations, hospitality, gaming, customer service, administration, and retail environments.
- Strong background in EFTPOS handling, POS systems, communication, and fast-paced team environments.
Skills
- Point of sale systems
- Customer service and relations
- Cash handling expertise
- Inventory management
- Activity coordination
- Camp operations
- Risk management
- First aid and CPR certification
- Lifeguarding
- Staff management and staff coordination
- Staff training
- Office administration
- Payroll management
- Xero, MYOB, and Microsoft Office
- Supply chain management
- Conflict resolution
Personal Information
Driving License: Manual Driver Licence
Certification
- Current Lifeguard Certificate
- Current First Aid & CPR
- Working With Children Check
- Police Check
- NDIS Worker Screening Check
- White Card
- Food Handling Certificate
- Responsible Service of Alcohol (RSA)
- Responsible Service of Gaming (RSG)
- Barista Training
Timeline
Food and Beverage Supervisor
Beer Deluxe
02.2025 - 11.2026
All Rounder
Weekaway Recreational Camp
01.2024 - 01.2025
Receptionist / Disability Support Worker
Amwrelle Cleaning and Home Care Services
09.2022 - 01.2024
Outdoor Pool Manager / Senior Lifeguard
Avenel Outdoor Pool, Belgravia Leisure
01.2022 - 01.2025
Gym Attendant Supervisor / Lifeguard
Puckapunyal Fitness Centre
10.2018 - 09.2021
Membership Consultant
Fernwood Fitness
2023 - 2023
Allens Lollies | Seymour/Kilmore Toyota | Seymour Club