Siteri Dreka
Yulara,NT
Summary
Dynamic and customer-focused professional with extensive experience at Voyages Indigenous Tourism Australia. Proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in cash handling and inventory control, consistently achieving sales goals while fostering teamwork and collaboration in fast-paced environments. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive, and engaging learning environments for all children. Professional caregiver with keen ability to provide nurturing and attentive care. Proven track record of maintaining safe and engaging environment for children, with strong emphasis on teamwork and adaptability. Skilled in implementing educational activities, ensuring proper nutrition, and managing daily routines efficiently. Dependable and responsive to diverse needs, fostering trust and positive relationships with both children and parents.
Overview
2027
2027
years of professional experience
Work History
Food and Beverage Supervisor
Voyages Indigenous Tourism Australia
Ayers Rock Resort, Yulara, NT
03.2022 - Current
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement .
- Assisted in daily operations of food and beverage service to ensure high-quality guest experiences.
- Supported staff training on food safety protocols and customer service standards.
- Monitored inventory levels, assisting with stock management and ordering supplies as needed.
- Collaborated with kitchen and serving staff to streamline service processes and enhance efficiency.
- Addressed guest inquiries and concerns promptly to maintain satisfaction and loyalty.
- Maintained cleanliness and organization of dining areas, adhering to health regulations.
- Participated in team meetings to discuss service improvements and operational challenges.
- Gained knowledge of menu offerings to provide informed recommendations to guests.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Set and oversaw weekly and special event menu plans.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Retail Cashier
Voyages Ayers Rock Resort
Yulara, NT
2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Collaborated with team members to ensure a smooth workflow during peak hours.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Adapted quickly to changes in product offerings and promotions for effective sales support.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to inventory management by restocking merchandise as needed during shifts.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
- Answered questions about store policies and addressed customer concerns.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Processed various payment methods accurately while maintaining confidentiality of customer information.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Operated POS terminals and cash drawer balancing.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Babysitter
Ayers Rock Resort,Voyages Indigenous Tourism Australia
Yulara, NT
2023 - Current
- Supervised children's daily activities to ensure safety and wellbeing.
- Developed engaging educational games to promote learning and creativity.
- Facilitated communication between parents and children regarding schedules and needs.
- Implemented consistent routines to establish stability and comfort for children.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Planned fun outings and educational activities to keep children entertained.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Administered medications by following strict instructions from parents.
- Ensured cleanliness and hygiene by organizing children's living and play areas.
- Coordinated outdoor activities to promote physical health and exploration.
- Encouraged positive behavior and manners through example and gentle guidance.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Assisted in potty training and toilet hygiene.
Food and Beverage Supervisor
Volivoli Beach Resort
Rakiraki, Fiji .
2010 - 2022
- Assisted in daily operations of food and beverage service to ensure high-quality guest experiences.
- Supported staff training on food safety protocols and customer service standards.
- Monitored inventory levels, assisting with stock management and ordering supplies as needed.
- Collaborated with kitchen and serving staff to streamline service processes and enhance efficiency.
- Addressed guest inquiries and concerns promptly to maintain satisfaction and loyalty.
- Maintained cleanliness and organization of dining areas, adhering to health regulations.
- Participated in team meetings to discuss service improvements and operational challenges.
- Gained knowledge of menu offerings to provide informed recommendations to guests.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
- Supervised food presentation and plating to enhance visual appeal.
- Set and oversaw weekly and special event menu plans.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food preparation, production, and plating for quality control.
Housekeeping Room Attendant
Voyages Indigenous Tourism Australia
Ayers Rock Resort, Yulara , 0872. N.T., Australia
01.2026 - 01.2026
- Maintained cleanliness and organization of guest rooms and common areas.
- Utilized cleaning equipment and supplies safely and efficiently.
- Addressed guest inquiries and concerns promptly to enhance satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
Education
Statement of Attainment - Provide First Aid
St John Ambulance Australia Ltd
National Office, 10-12 Campion Street, Deakin, ACT260003.2024
Certificate III in Hospitality Operations - Hospitality Operations
Australia Pacific Technical College
Suva,Fiji12.2014
Certificate - Computing
Australia Pacific Tertiary Institute
Suva, Fiji06.2004
Food Safety Certificate - I'M ALERT FOOD SAFETY TRAINING
Environmental Health Australia
2026
Skills
Customer service
Flexible schedule
Teamwork and collaboration
Reliability and punctuality
Problem-solving
Time management
ID verification
Bagging and packaging
Workplace cleanliness
Basic math proficiency
Customer engagement
Language fluency
Store opening and closing
Cash handling
Professionalism and courtesy
Store cleaning
Building customer loyalty
Cash handling expertise
Payment processing
Cash control accuracy
Customer needs assessment
Maintaining store appearance
Liquor regulations and compliance
Exchanges and refunds
POS systems
Handling returns and exchanges
Product recommendations
Sales goals attainment
Display preparation
Upselling
POS transaction approvals
Returns processing
Loss prevention
Display building
Product upselling
Upselling strategies
POS system operation
Display setup
Friendly and outgoing
Verbal and written communication
Upselling and cross selling
Point of sale systems
Loyalty promotion
Promotion and discount strategies
Check processing
Quick learner
Team collaboration
Cash handling accuracy
Credit card processing
Product knowledge
Sales floor sanitation
Customer support
Merchandise restocking
Safety enforcement
Handling complaints
Dependability
Price verification
Multitasking and organization
Stock rotation
Inventory control
Upselling techniques
Cash drawer management
Queue management
Refund processing
Promotions
POS operation
Identification verification
POS terminals
Visual displays
Creative thinking
Active listening
Childcare
Housekeeping
Managing routines
Timeline
Housekeeping Room Attendant
Voyages Indigenous Tourism Australia
01.2026 - 01.2026
Food and Beverage Supervisor
Voyages Indigenous Tourism Australia
03.2022 - Current
Food Safety Certificate - I'M ALERT FOOD SAFETY TRAINING
Environmental Health Australia
Retail Cashier
Voyages Ayers Rock Resort
2023 - Current
Babysitter
Ayers Rock Resort,Voyages Indigenous Tourism Australia
2023 - Current
Food and Beverage Supervisor
Volivoli Beach Resort
2010 - 2022
Statement of Attainment - Provide First Aid
St John Ambulance Australia Ltd
Certificate III in Hospitality Operations - Hospitality Operations
Australia Pacific Technical College
Certificate - Computing
Australia Pacific Tertiary Institute