Bevingtton Manoharan
Toongabbie,NSW
Summary
IT support engineer with over 6 years of experience in troubleshooting, repairing, and maintaining computer hardware and software. Expertise in Windows environments (10/11) complemented by strong customer support skills. Demonstrated ability to resolve technical issues efficiently and enhance IT service delivery. Excellent problem-solving and communication skills, capable of working independently or collaboratively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Engineer
Iron Mountain
Clyde
02.2025 - Current
Efficiently troubleshot and resolved hardware and software issues for HP laptops.
Installed and configured operating systems (Windows 10/11) along with necessary software.
Repaired or replaced components, minimizing downtime for customers.
Responded to over 220 customer queries monthly while consistently meeting SLAs.
Trained new staff on troubleshooting and repair protocols, ensuring team competency.
IT Engineer
APCD PTY LTD
Clyde
01.2020 - 02.2025
Troubleshoot and resolve hardware and software issues for HP laptops efficiently.
Install and configure operating systems (Windows 10/11) and necessary software.
Repair or replace components, ensuring minimal downtime for customers.
Responded to 220+ customer queries per month and consistently met SLAs.
Trained new staff on troubleshooting and repair protocols.
IT Technician
Infinet Service Solution (Infinet Group)
Kingsgrove
06.2019 - 01.2020
Managed hardware and software troubleshooting and repairs for corporate clients.
Installed, upgraded, and maintained computer applications to ensure optimal performance.
Oversaw unpacking and inventory management of new IT equipment.
Reduced troubleshooting turnaround time by 15% through strategic process improvements.
IT Support Specialist
Hemex International
Colombo, Sri lanka
05.2015 - 08.2018
Resolved computer hardware and software issues promptly, ensuring minimal downtime for end-users.
Delivered first-level IT support to enhance user satisfaction and productivity.
Conducted software training sessions for staff, boosting overall IT literacy levels.
Assisted in maintaining IT systems and efficiently managed inventory records.
Education
Statement of Attainment in Python
TAFE NSW
08-2022
High School Diploma -
International College of Business & Technology
Sri Lanka02-2017
Year 1 - Year 11 - School
St. Joseph’s College, Colombo 10
Sri Lanka12-2013
Skills
- Hardware troubleshooting
- Software installation
- System configuration
- Technical training
- Customer support
- IT inventory management
- SLA compliance
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Adaptability to technology
- User education
- IT documentation
- System administration
- Technical documentation
- Troubleshooting and resolution
- Operating systems
- Remote support
- Software configuration
Languages
English
Full Professional
Tamil
Native/ Bilingual
Sinhala
Professional
Certification
First Aid Certificate.
Accomplishments
HP Technician of the Year 2024.
Timeline
IT Engineer
Iron Mountain
02.2025 - Current
IT Engineer
APCD PTY LTD
01.2020 - 02.2025
IT Technician
Infinet Service Solution (Infinet Group)
06.2019 - 01.2020
IT Support Specialist
Hemex International
05.2015 - 08.2018
Statement of Attainment in Python
TAFE NSW
High School Diploma -
International College of Business & Technology
Year 1 - Year 11 - School
St. Joseph’s College, Colombo 10