Bhargav Khamar
Melbourne,VIC
Summary
Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
Overview
6
6
years of professional experience
Work History
Application Support Analyst
Database Consultant Australia
01.2023 - Current
- Used Salesforce to track, maintain and update trouble tickets.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Interacted with clients to resolve issues and answer software-related questions.
- Provided training to end users on new and updated systems and software.
- Translated client requirements into configuration requirements.
- Conducted and supported implementation delivery with client and internal departments.
Car Rental Manager
Europcar Mobility Group
06.2022 - 01.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Rental Service Officer
Europcar Mobility Group
02.2017 - 06.2022
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Education
Master of Science - Computer Networking And Telecommunications
Royal Melbourne Institute of Tech
Melbourne, VIC07.2019
Skills
- Configuration and Management
- Special Requests
- Team Support
- Troubleshooting Documentation
- User Support and Troubleshooting
- Hardware and Engineering Knowledge
- Production Work
- User Training
- Maintenance and Troubleshooting
- Technical Presentations
- Product Configuration
- Product Solutions
- Web Support
- Analytical and Methodical
- Support SOP Writing
- Technical Support
- Hardware and Software Configuration
- Computer System Diagnostics Software
- Troubleshooting Network Issues
- Client Training Delivery
- UAT Support
- Project Workflow Management
Timeline
Application Support Analyst
Database Consultant Australia
01.2023 - Current
Car Rental Manager
Europcar Mobility Group
06.2022 - 01.2023
Rental Service Officer
Europcar Mobility Group
02.2017 - 06.2022
Master of Science - Computer Networking And Telecommunications
Royal Melbourne Institute of Tech
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