BHAUTIK KANTIBHAI SHELADIYA
Summary
Customer-focused professional with proven experience in delivering outstanding service in fast-paced environments. Skilled in effective communication, conflict resolution, and problem-solving. Committed to ensuring customer satisfaction, building strong relationships, and representing company values with professionalism. Adaptable, team-oriented, and dedicated to creating positive experiences that foster customer loyalty and long-term success.
Overview
5
5
years of professional experience
Work History
Team Member
Erindale News n Gifts
Wanniassa
08.2024 - Current
- Greet customers warmly and assist with inquiries regarding products and services.
- Maintain a friendly, positive, and professional attitude while interacting with customers in-store and over the phone.
- Receive and check deliveries, ensuring accuracy and quality of stock.
- Assist in restocking shelves and arranging products according to store displays and sales strategy.
- Process customer purchases at the cash register, including handling cash, credit card transactions, and issuing receipts.
- Handle returns and exchanges according to store policy.
- Ensure the store is clean, organised, and well-maintained at all times, including product displays and floor layout.
- Ensure that promotional and seasonal items are prominently displayed.
- Work collaboratively with team members to achieve store goals, such as sales targets and customer service excellence.
- Assist in training new employees on store operations, customer service, and stock management practices.
- Help with managing stock returns and damaged goods in accordance with company policies.
Store Person
Zirco Data (Programmed Go)
Hume
08.2023 - 05.2024
- Sort and organise incoming documents for scanning.
- Remove staples, paper clips, and any other obstructions from documents.
- Utilise document scanning equipment, including scanners and associated software. Reporting malfunctions as necessary.
- Conduct quality checks on scanned images to ensure that clarity and accuracy are as per the standards.
- Identifying any errors and discrepancies promptly.
- Handle sensitive and confidential information with the utmost discretion.
- Adhere to data security policies and procedures to safeguard information.
Night Fill Team Member
Coles Supermarkets
Tuggeranong
03.2022 - 05.2024
- Monitor stock expiration dates and ensure the removal of expired products.
- Arrange products on shelves according to the planogram.
- Implement a first-in, first-out (FIFO) system to maintain product freshness.
- Keep shelves neat and organised for an aesthetically pleasing shopping environment.
- Monitor stock levels and proactively restock shelves as needed.
- Assist customers in locating products and provide information on promotions.
- Respond to customer inquiries about product availability and location.
- Maintain a customer-friendly attitude and approachability.
- Inspect products for quality and report any damaged or defective items.
- Identify and promptly address any safety hazards, spills, or broken items.
- Follow proper procedures for the disposal of damaged or expired products.
- Follow health and safety regulations and guidelines for handling and storing products.
- Participate in training sessions to stay updated on product knowledge, safety protocols, and new procedures.
Housekeeper
Mantra Hospitality
Acton
09.2020 - 02.2022
- Clean and maintain guest rooms, public areas, and back-ofhouse spaces to a high standard of cleanliness and presentation.
- Change bed linens, replace towels, and replenish amenities such as soap, shampoo, and other supplies in guest rooms.
- Vacuum carpets, sweep and mop floors, dust furniture, and clean windows and mirrors regularly.
- Report any maintenance issues, damages, or lost items to the housekeeping supervisor or management immediately.
- Follow all hotel or facility safety procedures, including the correct use of chemicals, cleaning equipment, and personal protective equipment (PPE).
- Respect guest privacy and ensure 'Do Not Disturb' signs are honoured at all times.
- Complete all assigned rooms and cleaning tasks within the allotted shift time while maintaining quality standards.
School Cleaner
Broad Spectrum Cleaning Services (Ventia)
Sydney
07.2020 - 09.2020
- Perform thorough cleaning and disinfecting of classrooms, offices, restrooms, cafeterias, gymnasiums, and all common areas following CDC and local health guidelines.
- Frequently sanitize high-contact surfaces such as door handles, desks, railings, light switches, faucets, and technology equipment.
- Wear appropriate PPE (masks, gloves, face shields, gowns, etc.) at all times while on duty to maintain safety for self and others.
- Follow all Broad-Spectrum policies and school-specific health and safety regulations, including social distancing measures during cleaning.
Education
Bachelor of Science - Environmental Science
Shree Ramkrishna Institute of Computer Education & Applied Sciences
04.2018
Master of Information Technology and Systems -
University of Canberra
11.2022
Professional Year Program -
Indus Institute
03.2023
Skills
- Excellent communication and interpersonal skills
- Ability to manage stock effectively
- Strong organisational skills
- Attention to detail
- Experience in customer service
- Experience in retail sales
- Ability to work independently
- Ability to work as part of a team
- Proficiency in basic computer systems
- Proficiency in inventory management tools
- Positive attitude
- Passion for providing great customer service
Languages
English
Hindi
Gujarati
Personal Information
Visa Status: Permanent Resident - Subclass 190
Timeline
Team Member
Erindale News n Gifts
08.2024 - Current
Store Person
Zirco Data (Programmed Go)
08.2023 - 05.2024
Night Fill Team Member
Coles Supermarkets
03.2022 - 05.2024
Housekeeper
Mantra Hospitality
09.2020 - 02.2022
School Cleaner
Broad Spectrum Cleaning Services (Ventia)
07.2020 - 09.2020
Bachelor of Science - Environmental Science
Shree Ramkrishna Institute of Computer Education & Applied Sciences
Master of Information Technology and Systems -
University of Canberra
Professional Year Program -
Indus Institute
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