Summary
Overview
Work History
Education
Skills
Timeline
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Bhavani Narsipur

Point Cook,VIC

Summary

Seasoned Business Analyst offering 16 years of IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

11
11
years of professional experience

Work History

Digital Business Analyst

Sonata Software
01.2025 - Current
  • Worked as a Digital Business Analyst for Spotlight Retail Group on Mirakl DropShip implementation.
  • Worked on Integration of Mirakl with SAP ERP, SAP Commerce, OMS and WORKATO middleware.
  • Process flows worked - Supplier onboarding, product onboarding, product enrichment, Inventory management, E commerce order flow, Returns and refunds.
  • Types of products in the implementation - Drop ship products, standard products and Cut-to-size products.
  • Tools used -Jira and confluence.
  • Worked on Front end (PLP, PDP, ATC and checkout flow) and back end SAP Commerce stories(Cron jobs for inventory updates and approving enriched products, P11 call at Add to Cart and SH02 at Checkout & Payment).

Business Analyst – Oracle JD Edwards

Clarins Australia & New Zealand
01.2023 - 01.2025
  • Collaborated with cross-functional teams to gather business requirements, develop detailed documentation, and translate business needs into actionable technical specifications for Data Migration and E-commerce project.
  • Conducted thorough analysis of current business processes and provided recommendations for improvements, resulting in 20% improvement in operational efficiency in Sales Order processing.
  • Managed project timelines and ensured deliverables met customer expectations, ensuring the successful implementation of a critical E-Commerce project.
  • Decomposition of Initiatives into Features and EPICs.
  • Write quality requirements/Features/Epics/User Stories including Acceptance Criteria.
  • Worked closely with development teams to ensure alignment with business requirements during system design and testing phases.
  • Performed data analysis and reporting to identify trends, improve decision-making, and support strategic goals.
  • Facilitated stakeholder meetings presenting findings and ensuring clear communication of project scope, goals, and deliverables.
  • Coordinated user acceptance testing (UAT) and supported the testing phase to ensure software met business requirements.
  • Developing training materials and facilitating training sessions on how to use the new process.

Senior Business Consultant - Service Now

Infosys Australia
09.2022 - 01.2023
  • Chair discovery workshops.
  • Create As-is and To-be process maps to create shared understanding among business stakeholders about existing product pain points and proposed ServiceNow solution.
  • Design the end to end solution based for a critical project called Trade-In.
  • Preparing Requirements Traceability Matrix, mapping the requirements with BRD.
  • Develop user stories for configuration / customisation functionality.
  • Deliver solution in sprints.
  • Conduct UAT and handover to BAU teams.
  • Worked on ITIL processes including Incident Management, Problem Management, Change Management, Service Level Management, Continual Service Improvement.

Customer Service Co-ordinator

Clarins
04.2021 - 08.2021
  • Handling the purchase and sales for retail customers on JDE World platform.
  • Various reporting techniques to get sales, purchase, and invoicing data as per the requests from the customer.

Senior Consultant – Oracle JD Edwards

Infosys Ltd
02.2015 - 06.2020
  • Lead Consultant for Data migration from Oracle JD Edwards to SAP system.
  • Managed a team of 6 to run the end to end Data Migration.
  • Working closely with the data migration team from Sunrise(SAP) system on the data extracts issues coming during migration.
  • Involved in workshops, facilitating stakeholder meetings for key business decisions.
  • Conducting meetings with all the relevant stakeholders on a regular basis to ensure close alignment of the project outcomes to it’s key requirements, business needs and support stakeholders.
  • Converting issues into requirements.
  • Working with Development team to make them understand the requirement and implement it.
  • Performing and supporting UAT in the preprod environment.
  • Assist the Change Management team for performing the tasks and development of training documents.

Senior Consultant

Wipro Technologies
01.2014 - 06.2017
  • The project involves the development work of an interface for a plant maintenance system called INFOR from JDE.
  • Worked from Customer location (London) for completing design and analysis for the project.
  • This project involved managing and handling users and teams from various geographies (LATAM, MENA, UK).
  • Lead a team at offshore to successfully implement the project.

Education

Bachelor of Engineering degree - Computer Science and Engineering

Coorg Institute of Technology
Karnataka India
01.2006

Skills

  • BA Planning and Monitoring
  • Business Process Analysis
  • Process Mapping
  • Change Management
  • Data Migration
  • DropShip Implementation
  • MS Visio
  • JIRA
  • Confluence
  • MS Excel
  • Gap Analysis
  • Requirement Analysis & Elicitation
  • Domain Knowledge – Retail
  • Domain Knowledge – Telecom
  • Domain Knowledge – Healthcare
  • Domain Knowledge – Pharma
  • Domain Knowledge – Consumer

Timeline

Digital Business Analyst

Sonata Software
01.2025 - Current

Business Analyst – Oracle JD Edwards

Clarins Australia & New Zealand
01.2023 - 01.2025

Senior Business Consultant - Service Now

Infosys Australia
09.2022 - 01.2023

Customer Service Co-ordinator

Clarins
04.2021 - 08.2021

Senior Consultant – Oracle JD Edwards

Infosys Ltd
02.2015 - 06.2020

Senior Consultant

Wipro Technologies
01.2014 - 06.2017

Bachelor of Engineering degree - Computer Science and Engineering

Coorg Institute of Technology

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Bhavani Narsipur