Bhavishya Gupta
Quakers Hill,NSW
Summary
Results-driven Senior Test Lead with a strong background in both manual and automated application testing, currently advancing voice-assistant AI functionalities at Facto & Contact Harald. Expertise in implementing effective quality assurance methodologies and tools fosters collaboration with project management and development teams, resulting in high-quality software solutions. Renowned for swift problem identification and resolution throughout the production lifecycle, consistently enhancing product quality.
Overview
4
4
years of professional experience
Work History
Senior Test Lead
Facto/ Contact Harald
Sydney, New South Wales
09.2024 - Current
- Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
- Enhanced quality assurance through thorough testing of AI voice systems.
- Implemented performance benchmarking tests across different browsers and operating systems.
- Identified areas of improvement within existing processes by utilizing metrics-driven methodologies.
- Tracked project milestones and deliverables while providing regular status updates to stakeholders.
- Coached team members on various topics such as test automation frameworks, scripting techniques.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Collaborated with developers to identify, isolate, reproduce and fix defects found during testing cycles.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Assisted in the development of test cases from user stories and requirements documents as well as provided feedback on usability issues.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
Test Analyst
NCS AU / OPTUS
05.2023 - 09.2024
- Led testing efforts for AI projects using Google AI for in-app search and integrating speech-to-text capabilities
- Specialized in testing chatbot interactions and case management workflows to optimize user experiences
- Conducted comprehensive backend (BE) testing to ensure system resilience, growth, and user experience enhancement
- Planned and executed functional testing strategies aimed at enhancing application robustness and user satisfaction
- Expertise in migration testing, ensuring seamless transitions and minimal disruption during system upgrades
- Proficient in tools including Postman, JIRA, Confluence, Tableau, Google Console, AWS monitoring, and Dynatrace
- Automated testing processes using RubyMine, Cucumber BDD, Jenkins, Browserstack, Appium, and Selenium, reducing manual effort and improving system reliability.
- Applied agile methodologies and Scrum practices, collaborating effectively in cross-functional teams for sprint planning and delivery Demonstrated strong problem-solving skills, identifying and resolving complex issues to minimize post-release defects
- Documented detailed Test Agreements, Test Summary Reports (TSR), and migration testing plans, ensuring comprehensive documentation throughout the testing lifecycle Developed and implemented comprehensive test strategies encompassing functional, performance, and security testing
- Stayed updated with industry best practices and integrated innovative approaches to enhance QA processes
- Collaborated closely with developers, product managers, and stakeholders to align on project goals and quality standards
- Proficient in Java, C#, Kotlin, HTML, JSON, XML, and Git for version control, enabling effective collaboration and robust automated test script creation
- Conducted API testing using Postman to validate endpoints, request/response structures, and integration points
Business Analyst
Knoxx Business
03.2023 - 05.2023
- Conducted financial analysis and created models to forecast business performance, resulting in a 10% reduction in operating costs and a 15% increase in revenue
- Developed and implemented a new inventory management system, resulting in a 25% reduction in inventory carrying costs and a 20% increase in on-time delivery performance
- Analysed customer feedback and market trends to identify new business opportunities, resulting in the launch of a new product line and a 10% increase in overall revenue
- Collaborated with IT teams to implement a new CRM system, identifying areas of improvement and implementing changes
- Developed and presented regular reports to executive management on key performance metrics, including revenue, profitability, and customer satisfaction.
Team Leader
Ampol Northmead
09.2020 - 02.2023
- Designed, planned, and implemented new systems and enhancements to existing systems to improve productivity
- Fostered positive employee relationships through communication, training, and development coaching
- Worked with third-party vendor support to address product-related issues
- Collaborated with stakeholders to define Collaborated with upper management to drive strategy and implement new processes
- Communicated business requirements to team members to understand and implement functional demands
- Documenting collected data on Aestiva platform for functional analystion, understanding demands and supply trends within the organization.
Test Analyst
Applause
11.2021 - 11.2022
- Conducted testing of Facebook’s mobile app, platform, glasses and developing voice identification software for the product
- Collaborated with cross-functional teams to develop and execute test plans, identify, and report defects and ensure timely resolution of the issue
- Participated in agile development sprints, providing feedback on requirements, user stories and acceptance criteria, and ensuring that testing was integrated throughout the development process
- Developed and maintained test cases, scripts, and other testing artifacts
- Ensuring that they were up-to-date and aligned with product requirements and specifications
- Conducted exploratory testing to uncover defects and ensure that the product met user needs and expectations
- Contributed to continuous improvement of testing processes and methodologies, including adoption of new testing tools and techniques.
Education
Masters of Enterprise Resource Planning -
Victoria University
Sydney, NSW02.2023
Bachelors of Business Administration (Hons.) -
Lovely Professional University
Punjab, India07.2019
Skills
- Postman, BE Testing & FE Testing
- Requirements Analysis, Defect resolution, Test Planning
- Functional Testing & UX test
- Mobile app testing & Web testing
- Cross-platform testing
- AWS console
- Dynatrace monitoring
- Medallia
- JIRA, Confluence, Microsoft 365
- Rubymine, Cucumber BDD ,Browserstack, Appium
- Agile Methodology
- Test Plans, Test methodologies, Test management tools
- Manual and automation test case preparation
- Continuous-Integration Testing
- AI capability testing
References
References available upon request.
Timeline
Senior Test Lead
Facto/ Contact Harald
09.2024 - Current
Test Analyst
NCS AU / OPTUS
05.2023 - 09.2024
Business Analyst
Knoxx Business
03.2023 - 05.2023
Test Analyst
Applause
11.2021 - 11.2022
Team Leader
Ampol Northmead
09.2020 - 02.2023
Masters of Enterprise Resource Planning -
Victoria University
Bachelors of Business Administration (Hons.) -
Lovely Professional University
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