Bhawna Puri
Melbourne,VIC
Summary
Proven achiever with a background at BigFields, adept in customer relationship management and data accuracy. Leveraged excellent communication and analytical thinking to enhance service quality and operational efficiency. Skilled in mentoring and problem-solving, consistently improved customer satisfaction and streamlined data processes.
Overview
1
1
year of professional experience
Work History
Console Operator
BigFileds
Melbourne, VIC
07.2024 - Current
- Communicated effectively with customers to build strong relationships and resolve their queries, ensuring a positive experience.
- Supported sales team members to drive growth and development.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Mentored junior team members and managed employee relationships.
- Resolved customer complaints promptly and efficiently.
- Answered customers' questions and provided information on store procedures or policies.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Counted and balanced cashier drawers.
Data Entry Clerk
Vic Logistics
Melbourne, VIC
05.2024 - 07.2024
- Maintained data entry requirements by following data program techniques and procedures.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Maintained confidentiality of sensitive information.
- Maintained updated knowledge of industry trends related to data entry operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Assisted colleagues with resolving any issues related to data entry operations.
- Identified, corrected, and reported data entry errors.
- Contacted customers via phone or email to address data inquiries.
Education
Master of Science - Laboratory Medicine
Central Queensland University
Melbourne, VICSkills
- Excellent communication
- Problem-Solving
- Multitasking
- Adaptability
- Avid Listener
- Persuasion
- Accuracy
- Organization
- Analytical thinking
- Customer relationship management
Timeline
Console Operator
BigFileds
07.2024 - Current
Data Entry Clerk
Vic Logistics
05.2024 - 07.2024
Master of Science - Laboratory Medicine
Central Queensland University
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