Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Volunteering
Timeline
Generic

Bianca Atkinson

Bellbird Park,QLD

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Dental Practice Manager

ADF
Darwin , NT
01.2022 - 12.2023
  • Resolved customer complaints in a timely manner by investigating issues thoroughly.
  • Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
  • Coordinated with dental providers regarding patient care and scheduling needs.
  • Collaborated with other healthcare professionals in order to provide quality care to patients.
  • Advised administrative staff on proper filing techniques and methods for maintaining medical records.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.

Dental Practice Manager

ADF
Tindal, NT
01.2021 - 12.2021
  • Provided leadership in developing operational plans to meet organizational goals.
  • Collaborated with other departments to ensure smooth operation of the business.
  • Implemented efficient systems for tracking inventory levels of necessary supplies and equipment.
  • Monitored inventory levels of necessary supplies and equipment for the dental office.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Routed laboratory or diagnostic results to appropriate staff.

Dental Assistant

ADF
Williamtown, NSW
01.2018 - 12.2020
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Took medical and dental history and recorded vital signs of patients.
  • Kept track of treatment information in patient records.

Specialist Medical Clerk

ADF
TINDAL, NT
01.2016 - 12.2017
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Created agendas for meetings, scheduled appointments and maintained calendars of senior staff members.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Dental Assistant

ADF
Tindal, NT
01.2014 - 12.2015
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Ensured compliance with infection control policies and procedures.
  • Took digital X-rays of teeth using radiographic equipment.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Educated patients on proper oral hygiene techniques and habits.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.

Dental Assistant

ADF
Bullsbrook, WA
01.2012 - 12.2013
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Ensured compliance with infection control policies and procedures.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Sterilized instruments according to established guidelines and protocols.
  • Took digital X-rays of teeth using radiographic equipment.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.

Dental Assistant

ADF
Amberley, QLD
04.2010 - 12.2011
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.

Dental Assistant Trainee

ADF
HMAS Cerberus, VIC
11.2009 - 04.2010

Recruit

Australian Defence Force
Wagga Wagga, NSW
06.2009 - 11.2009

Education

Certificate III - Sterilisation Services

TAFE NSW
NSW
01-2019

CERTIFICATE IV - Work Health Safety

Health Services International PTY LTD
ADF
05-2014

Certificate IV - Dental Assisting

RAN Registered Training Organisation
ADF
06-2012

Certificate III - Dental Assisting

RAN Registered Training Organisation
ADF
11-2011

Skills

  • Office administration
  • Staff training
  • Record keeping
  • Infection control
  • Human resources
  • Organization and time management
  • Interpersonal communication
  • Multitasking capacity
  • Excellent communication
  • Confidentiality
  • Flexible schedule

Accomplishments

  • Certificate of Recognition for outstanding effort in Hazardous Chemical Management at Tindal Health Centre
  • Certificate of Appreciation - In recognition of your support to the 2018 Pacific Angel Medical and Engineering Mission. Your professional skills and tireless efforts brought successful humanitarian relief to Covalima Municipality while enhancing international relationships between Timor-Leste and United States.
  • Dental Practice Manager Course
  • Cultural Awareness Certificate
  • Letter of appreciation HKIA Role 2 Military Treatment Facility - Would like to extend my appreciation for your work at the Hamid Karzai International Airport Role 2 Hospital in Kabul. The Role 2 recognises you for your remarkable service, perseverance and steadfast commitment to the hospital. Thank you for your service.
  • Certificate of appreciation for your work and dedication during your posting to No. 2 Expeditionary Health Squadron.

Certification

  • Drug and Alcohol Testrer
  • Mortuary Affairs
  • Four Handed Dentistry
  • Certificate in Infection Control
  • Ambulance Driver
  • Disposal of Hazardous Chemicals
  • Ejection seat safety
  • HazChem Safety

Volunteering

  • Senior Dental Assistant - ADF - Feb - Jul 2020 - Deployed as the only dental assistant to a NATO base in Kabul, Afghanistan, with over 5,000 NATO military members from various countries, and civilian counterparts. My secondary roles were dental/medical sterilisation, infection control procedures, instructing on courses teaching donning and doffing of PPE, taking basic vitals, serving as an assistant instructor in mass casualty training, and assisting and coordinating in real-time mass casualty emergencies (trauma patients) while assisting in trauma education with fellow staff
  • Senior Dental Assistant - ADF - Sep 2019 - Exercise Kummundoo (Humanitarian Mission) in Broome, WA. Offering free dental treatment and education to remote Aboriginal communities, along with educating first-time mothers on the benefits of oral hygiene for their babies, nutrition, and knowing the signs of when emergency treatment is needed.
  • Senior Dental Assistant - ADF - Jun 2018 - Pacific Angel Deployment (Humanitarian mission) in Timor-Leste. The only Australian Dental Assistant working along Side Australian Dentists, American Dentists and American dental assistants. We assisted in educating patients in the benefits of oral hygiene, treatment and handing out free toothbrushes (700+ Timorese civilians assessed/treated).
  • Senior Dental Assistant - ADF - Jun - Jul 2013 - Pacific Partnership Deployment (Humanitarian mission) in Papua New Guinean. Working alongside American Marines and Army, Japanese civilians and fellow Australian RAN/ARA/RAFF offering free medical, dental and veterinarian treatment. We also attended the local schools in Vanimo and Wewak to help educated the kids about the importance of environmental health, oral hygiene, safe sex, beetle-nut and newborn health (5000+ civilian adults and children were assessed/treated).

Timeline

Dental Practice Manager

ADF
01.2022 - 12.2023

Dental Practice Manager

ADF
01.2021 - 12.2021

Dental Assistant

ADF
01.2018 - 12.2020

Specialist Medical Clerk

ADF
01.2016 - 12.2017

Dental Assistant

ADF
01.2014 - 12.2015

Dental Assistant

ADF
01.2012 - 12.2013

Dental Assistant

ADF
04.2010 - 12.2011

Dental Assistant Trainee

ADF
11.2009 - 04.2010

Recruit

Australian Defence Force
06.2009 - 11.2009

Certificate III - Sterilisation Services

TAFE NSW

CERTIFICATE IV - Work Health Safety

Health Services International PTY LTD

Certificate IV - Dental Assisting

RAN Registered Training Organisation

Certificate III - Dental Assisting

RAN Registered Training Organisation
Bianca Atkinson