Summary
Overview
Work History
Skills
Education Qualifications
References
Timeline
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Bianca Barrett

Bunya,QLD

Summary

For the past 11 years I have worked within the retail/sales & customer service field, in multiple roles which has given me experience within an industry that I wish to continue furthering my career within. Providing an exceptional customer experience with etiquette and professionalism is what I aim to achieve. I’ve developed above standard organisational skills, confidence, and interpersonal abilities and have well-rounded experience. I work well in high pressure environments and enjoy the challenge to ensure the overall business efficiency and customer experience is faultless.

Overview

13
13
years of professional experience

Work History

Territory Sales Manager

Google - DKSH
Brisbane, QLD
03.2022 - 04.2023
  • Meet 2 different KPI metrics, Sales and Training
  • Build relationships with key store staff to facilitate the achievement of our clients' objectives using appropriate influencing skills
  • Develop and lead training session both virtually and face to face to ensure retail sales staff in my territory were equipped with the knowledge to actively sell & promote products
  • Identify outlets for retail sales staff training and demonstrations
  • Ensure that all products and promotional POS materials on sale with in my territory were current and stock levels are maintained
  • Design, build and merchandise displays as required during seasonal events
  • Train team members on customer service strategies and techniques.
  • Monitored competitors' activities, pricing, and promotions in the region.
  • Develop and implemented sales plans to achieve regional goals.
  • Participate in trade shows, conferences, seminars, and other events to promote products or services.

Store Trainer & Optical Dispenser

SPECSAVERS
Taigum Store, QLD
06.2020 - 02.2022
  • Customer facing retail experience
  • KPI based sales environment. Meeting and exceeding sales targets to ensure store meets budget requirements
  • Effective time management, including scheduling and customer flow understanding
  • Working with POS, merchandising and product footprint, including brand reps
  • Appointment setting and handling
  • Understanding of training systems, training plans and above standard execution and ownership of these skills
  • Onboarding and training of new staff
  • Leadership experience – junior role

Sales Consultant

Telstra Store
Aitkenvale, QLD
02.2018 - 11.2019
  • Sales and customer experience in a fast-paced retail environment
  • Telco product training
  • New product training and understanding
  • Working with POS systems including merchandising planograms
  • Understanding of internal systems – Siebel, POS and merch cloud
  • Working with internal and external team members, understanding brand relationships

Hospitality Worker

Arana Leagues Club, Mick O'malleys
, QLD
09.2010 - 12.2017
  • Provide excellent customer service
  • Answer phones for reservations and check online booking system
  • Day manager, supervising Bar and Restaurant
  • Prioritising and organising staff to accomplish service goals
  • Assist in monthly stocktake
  • Organise and run functions and events
  • Perform daily cleaning duties within the venue
  • Manage Social media account to promote the venue
  • Train new staff members in various areas of the job

Skills

  • Territory and Account Management
  • High Level customer service
  • Performance Management
  • Closing Techniques
  • Solution Selling
  • Sales Training
  • Value-Added Selling
  • Sales Presentations
  • Strategic Planning
  • CRM Software (Sales Force)

Education Qualifications

  • Silver level in store trainer
  • Level 3 – optical dispensing
  • Certificate III in Hospitality
  • Year 12 completion certificate

References

Jackie Search                                                 Taleah Wall 

TSM - Google                                                 Store Owner, Specsavers

0430 469 796                                                  0422 251 069

Lilly Stent                                                       Tammy Drake                             

Team Leader TAL                                          Owner BIO Beach Volleyball

0407 524 986 - Personal and Telstra           0418 711 021

Timeline

Territory Sales Manager

Google - DKSH
03.2022 - 04.2023

Store Trainer & Optical Dispenser

SPECSAVERS
06.2020 - 02.2022

Sales Consultant

Telstra Store
02.2018 - 11.2019

Hospitality Worker

Arana Leagues Club, Mick O'malleys
09.2010 - 12.2017

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Bianca Barrett