Bianca Card
Ballarat,Victoria
Summary
Dynamic administrative professional with a proven track record at Modular Interior Linings, excelling in customer relations and office administration. Skilled in managing travel arrangements and maintaining confidentiality, I enhanced customer satisfaction through effective communication and support. Committed to optimizing processes and fostering positive client interactions, I consistently achieved high service standards.
Overview
18
18
years of professional experience
Work History
Administration Assistant
Modular Interior Linings
Ballarat, VIC
03.2007 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Managed travel arrangements for senior executives by securing flights and making hotel reservations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Receptionist
Ballarat Hearing Clinic
Ballarat, VIC
05.2017 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
Sales
Wen and Ware
03.2011 - 06.2015
- Developed unique sales approach and identified client needs to expand sales.
- Supported sales staff by providing accurate information about assembled products, promoting successful sales transactions.
- Increased aftermarket sales by developing and implementing strategic sales plans.
- Increased division sales by implementing strategic sales plans and collaborating with team members.
- Increased consumer sales by implementing effective sales strategies and building rapport with clients.
- Boosted sales figures by training staff on effective sales techniques and product knowledge.
- Increased equipment sales by developing and implementing strategic sales plans tailored to customer needs.
- Surpassed monthly sales goals through innovative sales techniques.
- Merchandising products
Education
High School Diploma -
Avila College
Mount Waverley, VICSkills
- Office administration
- Administrative support
- Data entry
- Word processing
- Scheduling appointments
- Telephone reception
- Confidential document control
- Customer relations
- Appointment scheduling
- Mail handling
- Verbal communication
- Travel arrangements
- Customer service
- Customer and client relations
Timeline
Receptionist
Ballarat Hearing Clinic
05.2017 - 06.2020
Sales
Wen and Ware
03.2011 - 06.2015
Administration Assistant
Modular Interior Linings
03.2007 - Current
High School Diploma -
Avila College