BIANCA DEMASI
Summary
Professional support worker skilled in delivering high-quality care and assistance to individuals with disabilities.
Self-motivated, with many years of customer service experience with a passion for helping people.
Excellent time management and organisational skills, backed up by a strong knowledge of health and safety policies and procedures.
Friendly, compassionate, hardworking team player.
Overview
17
17
years of professional experience
Work History
Disability Support Worker - Work Placement
Onemda
06.2023 - 09.2023
- Provided clients assistance with daily tasks and activities.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Provided emotional support to clients during challenging times.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care.
- Assisted in daily logs reporting clients activities, behaviours, and any incidents.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
Airport Customer Service Agent
Dnata/Emirates
07.2017 - 09.2022
- Verify travel documents and provide boarding passes.
- Weigh baggage and collect any excess weight charges.
- Provide assistance to passengers on arrival and departure, including unaccompanied minors and passengers with reduced mobility.
- Assist in problems such as delays, disruptions, or denied boarding.
Airport Customer Service Agent
Jetstar Airways
02.2015 - 06.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks simultaneously.
- Help passengers with self-serve or assisted check-in procedures.
- Deal with passenger flight queries.
- Addressed escalated customer service issues.
Laser Technician
Hairfree Laser Center
09.2013 - 01.2015
- Safeguarded client experience to maintain confidentiality and uphold commitment to safety.
- Maintained treatment rooms and workstations in compliance with OHS standards to deliver safe and therapeutic experiences.
- Examined and analyzed clients skin to evaluate skin conditions and provide skin care recommendations.
- Advised clients on proper home-care regimens.
Beauty Therapist
Peach Tree Beauty Clinic
01.2012 - 05.2013
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services.
- Promoted additional products and services to increase sales numbers.
Career Break
Independent Travel
06.2011 - 12.2011
Beauty Therapist
Ella Bache
02.2007 - 05.2011
- Skin Analyses, and skin treatments.
- Recommending products and advising after care.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Handled stocking and cleaning of both therapeutic workspaces and reception.
- Scheduling customer appointments.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Certificate IV in Disability -
Victoria University
Melbourne, VIC2023
Diploma of Beauty Therapy -
Australian College of Hair Design & Beauty Therapy
2006
Year 7 – Year 12 -
Notre Dame College
Skills
- Good communication skills
- Trustworthy
- Strong work ethic
- Customer Service
- Time management
- Problem-solving
- Following safety and hygiene laws
- Teamwork
Timeline
Disability Support Worker - Work Placement
Onemda
06.2023 - 09.2023
Airport Customer Service Agent
Dnata/Emirates
07.2017 - 09.2022
Airport Customer Service Agent
Jetstar Airways
02.2015 - 06.2017
Laser Technician
Hairfree Laser Center
09.2013 - 01.2015
Beauty Therapist
Peach Tree Beauty Clinic
01.2012 - 05.2013
Career Break
Independent Travel
06.2011 - 12.2011
Beauty Therapist
Ella Bache
02.2007 - 05.2011
Certificate IV in Disability -
Victoria University
Diploma of Beauty Therapy -
Australian College of Hair Design & Beauty Therapy
Year 7 – Year 12 -
Notre Dame College
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